On-Premise Poller
How to fix the error "JRE libraries are missing or not compatible"
If you face the "JRE libraries are missing or not compatible" error in the installation of On-Premise Poller in CentOS, follow the steps below: Run the following commands in your terminal: sudo wget ...
Starting the On-Premise Poller as a service in Linux
For Linux, it is suggested to start the On-Premise Poller as a service. Use the command below to start the On-Premise Poller as a service: /etc/init.d/site24x7-onpremise-poller start If the error ./StartServer.sh: Permission denied occurs while ...
How do I manually change the IP address or hostname of On-Premise Poller?
You can manually change the On-Premise Poller's IP address or hostname by following the steps below. Stop the On-Premise Poller service. Windows: Navigate to Start > Settings > Control Panel. Under Administrative Tools, click Services. You can also ...
Why don't I see the latency dashboard even though I have two or more On-Premise Pollers in my account?
Ensure that the On-Premise Pollers for which you choose to view latency metrics meets the following criteria: The monitor status is Up and not Down. Polling correctly. You can check the column Collection Time from the tab Log Report to understand the ...
What is the name of the poller service?
The name of the poller service installed in a Windows or Linux machine is termed Site24x7 On-Premise Poller. Related Articles: Adding On-Premise Poller On-Premise Poller Architecture On-Premise Poller for Windows On-Premise Poller for Linux
Why is my monitor in Trouble state when the associated On-Premise Poller is Down?
Monitors are by default pushed to Trouble state when the associated On-Premise Poller goes Down. You can update this by navigating to Admin > On-Premise Poller > On-Premise Pollers. From the list of On-Premise Pollers, click on the hamburger icon ...
How to manually upgrade an On-Premise Poller
You can upgrade an On-Premise Poller directly from the Site24x7 web console by navigating to Admin > On-Premise Poller, clicking the hamburger icon beside an On-Premise Poller, and clicking Upgrade. Learn more. If the above method of upgrade fails, ...
Where are the On-Premise Poller logs located?
The default directories for installing the On-Premise Poller are: Windows: C:\Program Files(x86)\Site24x7OnPremisePoller Linux: /opt/Site24x7OnPremisePoller If you've installed the On-Premise Poller in the default directory specified during ...
Changes to the On-Premise Poller when the account is migrated to a different data center
When an account is migrated to another data center, the Device Key of the account also changes. Because of this, the Device Key needs to be updated in the On-Premise Poller config file to ensure uninterrupted monitoring. You can find the new Device ...
Fixing catastrophic failure issues when installing Windows On-Premise Poller
If you receive the Catastrophic failure message when trying to install an On-Premise Poller, read through this doc to learn how to fix it. What is a catastrophic failure in Windows? Catastrophic failure is the complete, sudden, and unexpected ...
Prerequisites for an On-Premise Poller to be assigned as a standby for another On-Premise Poller
The On-Premise Poller that is being associated as standby On-Premise Poller must not be in a down or suspended state. The On-Premise Poller version should be 4.3.0 or above. The On-Premise Poller should not have any monitor associated with it. The ...
How do I uninstall an On-Premise Poller
The default directories for installing the On-Premise Poller are: Windows: C:\Program Files(x86)\Site24x7OnPremisePoller Linux: /opt/Site24x7OnPremisePoller Follow the steps given below to uninstall the On-Premise Poller from your Windows or Linux ...
Checking the accessibility of Site24x7 server from the On-Premise Poller
Once you've installed the On-Premise Poller, perform the following actions to check if the On-Premise Poller can connect to Site24x7 servers. Ensure to allow access to the necessary ports. Checking the accessibility of the domains plus.site24x7.com ...
Troubleshooting steps for On-Premise Poller
Prerequisites and basic details: Prerequisites for installing On-Premise Poller Necessary ports to allow access to the installed On-Premise Poller How secure is On-Premise Poller Amount of bandwidth consumed by the On-Premise Poller software Adding ...
Upgrading On-Premise Poller to the latest version
Go to Admin > On-Premise Poller in the Site24x7 web client Click on the name of the On-Premise Poller In the dashboard that opens up, click upgrade to the latest version Confirm it in the pop-up The latest version of the On-Premise Poller will be ...
Resources discovered by intranet discovery engine
By default, the intranet discovery engine discovers the following: All available hosts in the network on which the On-Premise Poller is installed. Availability of known ports in all the available hosts. Hardware details from the On-Premise Poller ...
Installation of Linux On-Premise Poller using the console
Copy, paste, and execute the following commands in your terminal to install the On-Premise Poller 64 bit OS: sudo wget http://staticdownloads.site24x7.com/probe/Site24x7OnPremisePoller_64bit.bin sudo chmod 755 Site24x7OnPremisePoller_64bit.bin sudo ...
Set proxy for Linux On-Premise Poller during installation
There are 3 ways through which you can configure a proxy in an On-Premise Poller for a Linux server. During installation using the Installation Wizard Using the console During the silent installation of the On-Premise Poller Linux agent 1. During ...
Configure proxy for an already installed On-Premise Poller
Please follow the below steps for an On-Premise Poller installed in a Windows server: Go to the Run dialog box. Type in services.msc and press Enter. This will open Windows Services. Stop the service name SITE24X7_ONPREMISEMONITOR. i.e. Stop the ...
Prerequisites for supporting On-Premise Poller in Web Transaction (Browser) and Webpage Speed (Browser)
On-Premise Poller can be installed and used as a monitoring location for your Web Transaction (Browser) and Webpage Speed (Browser). Refer to this document for the prerequisites for supporting On-Premise Poller in Web Transaction (Browser) and ...
Manage log files filling up on an On-Premise Poller
The limit for a single log file is 10 MB. Beyond this, we will rotate the logs up to 10 files, giving a maximum of 100 MB for a single module. Likewise, we have 7-8 modules. This depends on the customer's usage of Poller and the number of monitors ...
The packages required for extending On-Premise Poller support in Web Transaction (Browser) and Webpage Speed (Browser)
The following packages have to be installed in the Linux system to support On-Premise Poller in Web Transaction (Browser) and Webpage Speed (Browser). Supported OS versions: CentOS 7.0 to 7.8 and RHEL 7.x Most of the servers will have all these ...
Add an On-Premise Poller for different servers having similar host name and IP address
On-Premise Poller helps monitor your internal network/resources behind the firewall. To add an On-Premise Poller for multiple servers having similar hostname and IP addresses, please follow the steps given below: Install the Poller agent. Refer here ...
Troubleshooting steps to start the On-Premise Poller in case of system restart/crash
Please follow the below steps to confirm if the On-Premise Poller is running, or to start the On-Premise Poller, in case of system restart/crash because of power failure, etc. For Windows: Check if the On-Premise Poller service is up and running - ...
Associate a supported monitor type to an On-Premise Poller
Refer here to view the monitor types supported for On-Premise Poller. Please follow the below steps: Ensure the On-Premise Poller is installed and running. Add any of the required supported monitors, say a DNS monitor. Refer here to know how to add ...
A comparison on the overall capabilities of agent based server monitoring and On-Premise Poller
Refer to this document to get a comparison of Site24x7's agent-based monitoring and agentless monitoring approaches. Refer to this document to compare Site24x7 VMware Monitoring and VM monitoring using the Site24x7 server agent.
Prerequisites for installing the On-Premise Poller
To monitor your internal network and resources behind a firewall, you need to install the On-Premise Poller within your network. You can install the On-Premise Poller on physical or virtual machines. System requirements: The machine on which the ...
When I restart/activate/upgrade the On-Premise Poller, why is it not showing data immediately
The following may be one of the following reasons for data not showing up after restarting/activating/upgrading the On-Premise Poller: In cases where there is a large number of monitors pointed to the On-Premise Poller, data collection for all these ...
How to stop the On-Premise Poller if it is running even after uninstalling
The default directories for installing the On-Premise Poller are: Windows: C:\Program Files(x86)\Site24x7OnPremisePoller Linux: /opt/Site24x7OnPremisePoller Refer here to know how to uninstall an On-Premise Poller. If the On-Premise Poller is running ...
Silent installation of Linux On-Premise Poller
Follow the steps below for the silent installation of an On-Premise Poller on a Linux server. You can also configure proxy during silent installation. Copy and paste the following commands in your terminal 64 bit OS: sudo wget ...
How secure is On-Premise Poller
On-Premise Poller: Introduction On-Premise Poller, a lightweight agent, helps to monitor your internal network and resources behind a firewall or virtual private network (VPN). You can install On-Premise Poller in various branch offices within a ...
Amount of bandwidth consumed by an On-Premise Poller
The On-Premise Poller software collects metrics from the internal network and pushes the same to the Site24x7 central server. Check the table below for the bandwidth consumed for each monitor type: Monitor Type Bandwidth Consumed Poll Interval 10 NCM ...
Adding On-Premise Poller on a Linux platform
If your machine has SELinux configured, it needs to be temporarily disabled for the On-Premise Poller installation to be successful. To disable SELinux: Open a Terminal with root privileges and execute this command: setenforce 0 To add an On-Premise ...
Why is my On-Premise Poller not getting registered?
Please find below the possible reasons for your On-Premise Poller not being registered: The most common cause is when your machine (where the agent is installed) might not be connected to the internet. Check if there are any connectivity issues with ...
Set proxy for my On-Premise Poller during its installation in a Windows server
You have the option to set your proxy in the installation wizard itself. For Windows, you can configure proxy using the installation wizard itself. During the Poller set up, check the option Use Proxy Server and fill in the following: Proxy Server ...
Necessary ports and domains to allow access to the installed On-Premise Poller in my secure network
If the On-Premise Poller is installed in a secure network, make sure you allow access to the below domains and ports in your firewall to facilitate communication between your server and the Site24x7 central server. Ports to allow: Port 443 (Outbound ...
Polling frequency of monitors polled from On-Premise Poller
The polling of monitors is done according to the configured poll frequency in the monitor. Data is pushed every five minutes from the On-Premise Poller. Poll now requests for monitors in the On-Premise Poller are pushed instantly after polling. Data ...