How do I manually change the IP address or hostname of On-Premise Poller?

You can manually change the On-Premise Poller's IP address or hostname by following the steps below.

1. Stop the On-Premise Poller service.
   Windows: Navigate to Start > Settings > Control Panel. Under Administrative Tools, click Services. You can also navigate to services.msc from Run. Stop the Site24x7 On-Premise Poller service as an administrator.
   Linux: Execute the following command:
   For older On-Premise Poller versions, use:
sudo sh StopServer.sh
   For On-Premise Poller version 6.7.9 and later (installed as a service), use: sudo systemctl stop site24x7-onpremise-poller
2. Navigate to the <On-Premise_Poller_installed_directory>/conf/ folder.
   Below are the default directories for the On-Premise Poller installation:
   Windows: C:\Program Files(x86)\Site24x7OnPremisePoller
   Linux: /opt/Site24x7OnPremisePoller
3. Edit the serveragent.config file.
   
4. To change the IP address, add the following key:
   LOCAL_IPADDRESS=<user_defined_ipaddress>
   To change the hostname, add this key:
   LOCAL_HOSTNAME=<user_defined_hostname that will be set to On-Premise Poller>
5. Restart the On-Premise Poller.
   Windows: Go to services.msc and start the service SITE24X7_ONPREMISEMONITOR
   Linux: Execute the following command:
   For older On-Premise Poller versions, use:
   sudo nohup ./StartServer.sh >> logs/shell_script.log 2>&1 &
   For On-Premise Poller version 6.7.9 and later (installed as a service), use:
   sudo systemctl start site24x7-onpremise-poller
 

Changing the IP address or hostname in the On-Premise Poller will not disturb the monitoring of any of the associated monitors.

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