Checking the accessibility of Site24x7 server from the On-Premise Poller

Checking the accessibility of Site24x7 server from the On-Premise Poller

Once you've installed the On-Premise Poller, perform the following actions to check if the On-Premise Poller can connect to Site24x7 servers. Ensure to allow access to the necessary ports.

Checking the accessibility of the domains plus.site24x7.com (.eu, .cn, .in, .net.au) plus2.site24x7.com (.eu, .cn, .in, .net.au) , and dms.zoho.com (.eu, .com.cn, .in, .com.au):

  • Check if the following page is displayed in the case of http://dms.zoho.com (.eu, .com.cn, .in, .com.au).

  • If yes, your On-Premise Poller is connected to the Site24x7 server. If not, please check your network connectivity.

Steps to check the access, if you have installed using silent installation:
  • If you have installed your On-Premise Poller using silent installation, then enter the following command:
    wget plus.site24x7.com (.eu, .cn, .in, .net.au) 
  • If the On-Premise Poller is configured with a proxy, then enter the following command:
    wget -e use_proxy=yes -e https_proxy=proxy_host --proxy-user=proxy_username --proxy-password=proxy_password https://pluspoller.site24x7.com/ (.eu, .cn, .in, .net.au) 
    Here,
    replace proxy_host with your proxy host and port;
    replace proxy_username with your proxy user name;
    replace proxy_password with your proxy password.
Verify your accessibility with the response code 200.
Follow the same steps for the domains plus2.site24x7.com (.eu, .cn, .in, .net.au) and dms.zoho.com (.eu, .cn, .in, .net.au) by replacing them in the above commands.

Steps to check the access, if you have installed Site24x7 On-Premise Poller with proxy on a Windows machine:
Execute the following commands on the On-Premise Poller installed machine, using Powershell as an administrator for versions 5 and above:

$ProxyAddress = "http://proxy_url:proxy_port"
[system.net.webrequest]::defaultwebproxy = New-Object system.net.webproxy($ProxyAddress)
$CredCache = [System.Net.CredentialCache]::new()
$NetCreds = [System.Net.NetworkCredential]::new("username","password","domain")
$CredCache.Add($ProxyAddress, "Basic", $NetCreds)
[system.net.webrequest]::defaultwebproxy.credentials = $CredCache
[system.net.webrequest]::defaultwebproxy.BypassProxyOnLocal = $true 
[Net.ServicePointManager]::SecurityProtocol = [Net.SecurityProtocolType]::Tls12
Invoke-WebRequest -uri "https://pluspoller.site24x7.com/" (.eu, .cn, .in, .net.au)

Here,
  • replace proxy_url with your proxy host IP and proxy_port with your proxy port.
    For example: $ProxyAddress = "http://192.168.100.100:3128/"
  • enter your proxy user name and proxy password in the place of username and password. Enter your domain name in the place of domain, if any, and an empty string if there is none.

For older versions of Powershell below 5, execute the commands on the On-Premise Poller installed machine as:


$ProxyAddress = "proxy_address" 
[system.net.webrequest]::defaultwebproxy = New-Object system.net.webproxy($ProxyAddress)
[System.Net.CredentialCache]$credentialCache = New-Object System.Net.CredentialCache
$credential = New-Object System.Net.NetworkCredential("username", "Password","domain")
$credentialCache.Add($ProxyAddress,"Basic",$credential)
[system.net.webrequest]::defaultwebproxy.credentials = $credentialCache
[system.net.webrequest]::defaultwebproxy.BypassProxyOnLocal = $true
[Net.ServicePointManager]::SecurityProtocol = [Net.SecurityProtocolType]::Tls12
Invoke-WebRequest -uri "https://pluspoller.site24x7.com/ (.eu, .cn, .in, .net.au)

Here,

  1. Replace proxy_address with your proxy host address
  2. For example: $ProxyAddress = "http://192.168.100.100:3128/
  3. Enter your proxy user name and proxy password in the place of username and password. Enter your domain name in the place of domain, if any, and an empty string if there is  none. 
You can check the PowerShell version using the command $PSVersionTable in the PowerShell console.

Verify your accessibility with the response code 200.

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