How to fix the error "JRE libraries are missing or not compatible"

How to fix the error "JRE libraries are missing or not compatible"

If you face the "JRE libraries are missing or not compatible" error in the installation of On-Premise Poller in CentOS, follow the steps below:


  1. Run the following commands in your terminal:
      sudo wget https://staticdownloads.site24x7.com/probe/Site24x7OnPremisePoller_64bit.bin
      sudo chmod 755 Site24x7OnPremisePoller_64bit.bin
      mkdir large_tmp
      export IATEMPDIR=<absolute-path-of-large_tmp>/large_tmp
      /Site24x7OnPremisePoller_64bit.bin -i console
  1. If the above steps didn't work, install OpenJDK 8 on your machine and follow the steps below:
      sudo yum install java-1.8.0-openjdk-devel
      java -version 
      sudo wget https://staticdownloads.site24x7.com/probe/Site24x7OnPremisePoller_64bit.bin
      sudo chmod 755 Site24x7OnPremisePoller_64bit.bin
      /Site24x7OnPremisePoller_64bit.bin

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