When I restart/activate/upgrade the On-Premise Poller, why is it not showing data immediately
The following may be one of the following reasons for data not showing up after restarting/activating/upgrading the On-Premise Poller:
- In cases where there is a large number of monitors pointed to the On-Premise Poller, data collection for all these monitors will consume a considerable amount of time. This is because only 40 Kb of data is sent to the Site24x7 server every 5 minutes. Thus, data posting for a large number of monitors will take some time for the data to show up on the dashboard
- Another possible reason may be a communication failure between the Site24x7 server and the On-Premise Poller. In such cases, the data will be stored in the local server and when the Poller is restarted, a considerable amount of time will be consumed for sending all the stored data.
Refer here for troubleshooting steps if there is a communication failure between the Site24x7 server and the setup On-Premise Poller
The threshold for sending and receiving the On-Premise Poller data is 5 minutes. So, the user is requested to wait for a maximum of 5 minutes to view the data on the dashboard
How to manually upgrade an On-Premise Poller
You can upgrade an On-Premise Poller directly from the Site24x7 web console by navigating to Admin > On-Premise Poller, clicking the hamburger icon beside an On-Premise Poller, and clicking Upgrade. Learn more. If the above method of upgrade fails, ...
Moving a device from one On-Premise Poller to another
You can always change the On-Premise Poller that monitors your device when your needs demand. This feature also helps to balance the load on an existing On-Premise Poller by moving some monitors to another On-Premise Poller. Log in to your Site24x7 ...
How secure is On-Premise Poller
On-Premise Poller: Introduction On-Premise Poller, a lightweight agent, helps to monitor your internal network and resources behind a firewall or virtual private network (VPN). You can install On-Premise Poller in various branch offices within a ...
Troubleshooting steps if the data collection stops for a network device
Data collection issues could be due to any of the following reasons: The On-Premise Poller is Down. The Network Module is Disabled. The Network Module is Down or Initializing. The device hasn't been recently polled. Unable to fetch proper ...
Changes to the On-Premise Poller when the account is migrated to a different data center
When an account is migrated to another data center, the Device Key of the account also changes. Because of this, the Device Key needs to be updated in the On-Premise Poller config file to ensure uninterrupted monitoring. You can find the new Device ...