How to stop the On-Premise Poller if it is running even after uninstalling
The default directories for installing the On-Premise Poller are:
Windows: C:\Program Files(x86)\Site24x7OnPremisePoller
If the On-Premise Poller is running even after uninstalling, follow the steps below:
Stop the On-Premise Poller service
Windows: Navigate to Start > Settings > Control Panel. Under Administrative Tools, click Services. You can also navigate to services.msc from Run. Stop the Site24x7 On-Premise Poller service as an administrator.
Linux: Go to /opt/Site24x7OnPremisePoller and execute sudo sh StopServer.sh
Navigate to the installation folder using command prompt
Execute the command Stopserver.bat -force
Delete eum.lock file
Delete the service if it is still running.
Open command prompt Administrator previliges.
Execute the command sc del SITE24X7_ONPREMISEMONITOR
How do I uninstall an On-Premise Poller
The default directories for installing the On-Premise Poller are: Windows: C:\Program Files(x86)\Site24x7OnPremisePoller Linux: /opt/Site24x7OnPremisePoller Follow the steps given below to uninstall the On-Premise Poller from your Windows or Linux ...
Troubleshooting steps to start the On-Premise Poller in case of system restart/crash
Please follow the below steps to confirm if the On-Premise Poller is running, or to start the On-Premise Poller, in case of system restart/crash because of power failure, etc. For Windows: Check if the On-Premise Poller service is up and running - ...
How to manually upgrade an On-Premise Poller
You can upgrade an On-Premise Poller directly from the Site24x7 web console by navigating to Admin > On-Premise Poller, clicking the hamburger icon beside an On-Premise Poller, and clicking Upgrade. If this upgrade fails, try using the steps below: ...
Configure proxy for an already installed On-Premise Poller
Please follow the below steps for an On-Premise Poller installed in a Windows server: Go to the Run dialog box. Type in services.msc and press Enter. This will open Windows Services. Stop the service name SITE24X7_ONPREMISEMONITOR. i.e. Stop the ...
Associate a supported monitor type to an On-Premise Poller
Refer here to view the monitor types supported for On-Premise Poller. Please follow the below steps: Ensure the On-Premise Poller is installed and running. Add any of the required supported monitors, say a DNS monitor. Refer here to know how to add ...