How to stop the On-Premise Poller if it is running even after uninstalling

How to stop the On-Premise Poller if it is running even after uninstalling

The default directories for installing the On-Premise Poller are:
Windows: C:\Program Files(x86)\Site24x7OnPremisePoller
Linux: /opt/Site24x7OnPremisePoller


If the On-Premise Poller is running even after uninstalling, follow the steps below:
  • Stop the On-Premise Poller service
    Windows: Navigate to Start > Settings > Control Panel. Under Administrative Tools, click Services. You can also navigate to services.msc from Run. Stop the Site24x7 On-Premise Poller service as an administrator.
    Linux: Go to /opt/Site24x7OnPremisePoller and execute sudo sh StopServer.sh
  • Navigate to the installation folder using command prompt
  • Execute the command Stopserver.bat -force
  • Delete eum.lock file
  • Delete the service if it is still running.
  • Open command prompt Administrator previliges.
  • Execute the command sc del SITE24X7_ONPREMISEMONITOR

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