If the On-Premise Poller is running even after uninstalling, follow the steps below:
Stop the On-Premise Poller service Windows: Navigate to Start > Settings > Control Panel. Under Administrative Tools, click Services. You can also navigate to services.msc from Run. Stop the Site24x7 On-Premise Poller service as an administrator. Linux: Go to /opt/Site24x7OnPremisePoller and execute the below command: For older On-Premise Poller versions, use: sudo sh StopServer.sh For On-Premise Poller version 6.7.9 and later (installed as a service), use: sudo systemctl stop site24x7-onpremise-poller
Navigate to the installation folder using command prompt
Execute the command Stopserver.bat -force
Delete eum.lock file
Delete the service if it is still running.
Open command prompt Administrator previliges.
Execute the command sc del SITE24X7_ONPREMISEMONITOR