Why is my On-Premise Poller not getting registered?

Why is my On-Premise Poller not getting registered?

Please find below the possible reasons for your On-Premise Poller not being registered:
  • The most common cause is when your machine (where the agent is installed) might not be connected to the internet. Check if there are any connectivity issues with that particular machine.
  • Another reason is when the proxy server details have not been specified during the installation process. Refer here to see how to configure proxy for Windows and Linux servers
  • A third reason might be an incorrect API key. The On-Premise Poller is identified within the Site24x7 account only via the unique API key. 
    Note: Check for any extra spaces in the API key entered.       

Go to the installed folder and follow the below folder structure.

  <installed folder>\ conf\serveragent.config and check if the entry against CUSTOMERID and the API key you entered is the same.

The default directories for installing the On-Premise Poller are:

Windows: C:\Program Files(x86)\Site24x7OnPremisePoller

Linux: /opt/Site24x7OnPremisePoller



    • Related Articles

    • Exclude the selective SSH algorithms in On-Premise Poller during SFTP Transfer monitoring

      By excluding SSH algorithms, you can restrict Site24x7 SSH Client from using the excluded algorithm while connecting to the SSH server during SFTP Transfer monitoring. Follow the steps mentioned below for SSH algorithm exclusion in On-Premise Poller ...

    • Compare our various methodologies for Website Monitoring

      Get to know Site24x7 monitors better and choose the one that best fits your monitoring needs. Compare the functionality of the following monitors: Website Monitoring Webpage Speed (Browser) Web Transaction Monitoring Web Transaction (Browser) SSL/TLS ...

    • Response time in Website monitoring

      In website monitoring, response time is calculated as the total time taken to resolve the DNS, complete the TCP hand-shake, negotiate an SSL handshake (for HTTPS) and download the full HTML output from the server. However, it does not include getting ...