Why is my On-Premise Poller not getting registered?
Please find below the possible reasons for your On-Premise Poller not being registered:
- The most common cause is when your machine (where the agent is installed) might not be connected to the internet. Check if there are any connectivity issues
with that particular machine.
reason is when the proxy server details have not been specified during the installation process. Refer here to see how to configure proxy for Windows and Linux servers
- A third reason might be an incorrect API
key. The On-Premise Poller is identified within the Site24x7 account only via the unique API key.
Note: Check for any extra spaces in the API key entered.
Go to the installed folder and follow the below folder structure.
<installed folder>\ conf\serveragent.config and check if the entry against CUSTOMERID and the API key you entered is the same.
The default directories for installing the On-Premise Poller are:
Windows: C:\Program Files(x86)\Site24x7OnPremisePoller
Troubleshooting steps for On-Premise Poller
Prerequisites and basic details: Prerequisites for installing On-Premise Poller Necessary ports to allow access to the installed On-Premise Poller How secure is On-Premise Poller Amount of bandwidth consumed by the On-Premise Poller software Adding ...
How secure is On-Premise Poller
On-Premise Poller: Introduction On-Premise Poller, a lightweight agent, helps to monitor your internal network and resources behind a firewall or virtual private network (VPN). You can install On-Premise Poller in various branch offices within a ...
Prerequisites for an On-Premise Poller to be assigned as a standby for another On-Premise Poller
The On-Premise Poller that is being associated as standby On-Premise Poller must not be in a down or suspended state. The On-Premise Poller version should be 4.3.0 or above. The On-Premise Poller should not have any monitor associated with it. The ...
How do I uninstall an On-Premise Poller
The default directories for installing the On-Premise Poller are: Windows: C:\Program Files(x86)\Site24x7OnPremisePoller Linux: /opt/Site24x7OnPremisePoller Follow the steps given below to uninstall the On-Premise Poller from your Windows or Linux ...
Upgrading On-Premise Poller to the latest version
Go to Admin > On-Premise Poller in the Site24x7 web client Click on the name of the On-Premise Poller In the dashboard that opens up, click upgrade to the latest version Confirm it in the pop-up The latest version of the On-Premise Poller will be ...