Troubleshooting steps for On-Premise Poller

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• Synthetic browser module prerequisite and troubleshooting guide for On-Premise Pollers

  Introduction This document provides a structured troubleshooting guide for resolving issues encountered during the download process of On-Premise Poller for Synthetic (Browser) Module. It covers possible statuses, check-up steps, remedies, and ...

• Exclude the selective SSH algorithms in On-Premise Poller during SFTP Transfer monitoring

  By excluding SSH algorithms, you can restrict Site24x7 SSH Client from using the excluded algorithm while connecting to the SSH server during SFTP Transfer monitoring. Follow the steps mentioned below for SSH algorithm exclusion in On-Premise Poller ...

• Necessary ports and domains to allow access to the installed On-Premise Poller in my secure network

  If the On-Premise Poller is installed in a secure network, make sure you allow access to the below domains and ports in your firewall to facilitate communication between your server and the Site24x7 central server. Ports to allow: Port 443 (Outbound ...

• Resolving huge disk space issues with the On-Premise Poller and Network Module

  Often huge disk space results from the heap dump files in the NetworkPlus/bin directory of the On-Premise Poller.  What are HPROF files? HPROF files are used to store Java virtual machine (JVM) memory dumps. When a JVM runs out of memory (OOM), it ...

• Monitors that require On-Premise Pollers in Site24x7

  Certain monitor types in Site24x7 require the use of On-Premise Pollers for data collection, especially when monitoring internal, firewall-restricted, or private resources. Depending on the type of monitoring, additional modules like the Network ...