Troubleshooting steps for On-Premise Poller

Troubleshooting steps for On-Premise Poller

Prerequisites and basic details:
Post-installation issues: 
Windows-specific tips:
Linux-specific tips:
On-Premise Poller installation issue in CentOS:
  1. How to fix the error "JRE libraries are missing or not compatible"

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    • Set proxy for Linux On-Premise Poller during installation

      There are 3 ways through which you can configure a proxy in an On-Premise Poller for a Linux server. During installation using the Installation Wizard Using the console During the silent installation of the On-Premise Poller Linux agent 1. During ...
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      Follow the steps below for the silent installation of an On-Premise Poller on a Linux server. You can also configure proxy during silent installation. Copy and paste the following commands in your terminal 64 bit OS: sudo wget ...
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      Please follow the below steps to confirm if the On-Premise Poller is running, or to start the On-Premise Poller, in case of system restart/crash because of power failure, etc. For Windows: Check if the On-Premise Poller service is up and running - ...
    • How do I uninstall an On-Premise Poller

      The default directories for installing the On-Premise Poller are: Windows: C:\Program Files(x86)\Site24x7OnPremisePoller Linux: /opt/Site24x7OnPremisePoller Follow the steps given below to uninstall the On-Premise Poller from your Windows or Linux ...
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      You can upgrade an On-Premise Poller directly from the Site24x7 web console by navigating to Admin > On-Premise Poller, clicking the hamburger icon beside an On-Premise Poller, and clicking Upgrade. Learn more.  If the above method of upgrade fails, ...