Troubleshooting steps for On-Premise Poller

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• Set proxy for Linux On-Premise Poller during installation

  There are 3 ways through which you can configure a proxy in an On-Premise Poller for a Linux server. During installation using the Installation Wizard Using the console During the silent installation of the On-Premise Poller Linux agent 1. During ...

• Silent installation of Linux On-Premise Poller

  Follow the steps below for the silent installation of an On-Premise Poller on a Linux server. You can also configure proxy during silent installation. Copy and paste the following commands in your terminal 64 bit OS: sudo wget ...

• Troubleshooting steps to start the On-Premise Poller in case of system restart/crash

  Please follow the below steps to confirm if the On-Premise Poller is running, or to start the On-Premise Poller, in case of system restart/crash because of power failure, etc. For Windows: Check if the On-Premise Poller service is up and running - ...

• How do I uninstall an On-Premise Poller

  The default directories for installing the On-Premise Poller are: Windows: C:\Program Files(x86)\Site24x7OnPremisePoller Linux: /opt/Site24x7OnPremisePoller Follow the steps given below to uninstall the On-Premise Poller from your Windows or Linux ...

• How to manually upgrade an On-Premise Poller

  You can upgrade an On-Premise Poller directly from the Site24x7 web console by navigating to Admin > On-Premise Poller, clicking the hamburger icon beside an On-Premise Poller, and clicking Upgrade. If this upgrade fails, try using the steps below: ...