Changes to the On-Premise Poller when the account is migrated to a different data center

Changes to the On-Premise Poller when the account is migrated to a different data center

When an account is migrated to another data center, the Device Key of the account also changes. Because of this, the Device Key needs to be updated in the On-Premise Poller config file to ensure uninterrupted monitoring.

You can find the new Device Key under Admin > Developer > Device Key.

Copy the Device Key and follow the steps below to associate the On-Premise Poller to the new data center account.
  1. Navigate to the directory in which the On-Premise Poller is installed, and then to the conf directory.
    Windows: C:\Program Files (x86)\Site24x7OnPremisePoller\conf
    Linux: /opt/Site24x7OnPremisePoller/conf/
  2. Open the install.txt file.
  3. Change the field S24X7KEY=<existing key> to S24X7KEY=<new device key>.
  4. Save and close the file.
  5. Open the serveragent.config file.
  6. Replace the contents in the file with the following:
    MONAGENTID=SITE24X7
    AGENTUID=SITE24X7
    CUSTOMERID=SITE24X7
  7. Save and close the file.
  8. Restart the On-Premise Poller.
The On-Premise Poller will now start functioning with the status UP from the new data center.
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