Fixing catastrophic failure issues when installing Windows On-Premise Poller

Fixing catastrophic failure issues when installing Windows On-Premise Poller

If you receive the Catastrophic failure message when trying to install an On-Premise Poller, read through this doc to learn how to fix it.

What is a catastrophic failure in Windows?
Catastrophic failure is the complete, sudden, and unexpected breakdown in a machine, indicating improper maintenance. More often, this is caused by missing system files and broken system registry structures.

How to fix a catastrophic failure
  1. Navigate to All Users from your Windows machine.
    For Windows XP: C:\Documents and Settings\All Users
    For Windows Vista/Windows 7/Windows 8/Windows 10/Windows Server: C:\Users\Public
  2. In the All Users folder, right-click Shared Documents or Public Documents and select Properties.
  3. In the General tab, uncheck the Read-only checkbox.
  4. Click either Apply or OK.
  5. Go to the Security tab. Under Group or user names, select Administrators.
  6. Under Permission for Administrators, ensure that Deny is not checked for anything. If yes, uncheck it.
    For Windows Vista/Windows 7/Windows 8/Windows 10: Click Edit and apply the same changes.
  7. Verify if Allow is checked for Full control. If not, check it.
    For Windows Vista/Windows 7/Windows 8/Windows 10: Click Edit and apply the same changes.
  8. Repeat steps 6 and 7 for all other entries under Group or user names.
  9. Click Apply, then OK.
  10. Go to Start, type %Temp%, and press Enter. Alternatively, navigate to C:\Users\<user account>\AppData\Local\Temp. Delete all the folders and files here.
  11.  Go to Windows Explorer at C:\Windows\Temp, and delete all the files under the Temp folder.
  12. This is optional. If you wish to update, go to Start, type Windows Update, and press Enter. Select Check for updates, then check and install all important updates.
  13. Reboot your system.
  14. Re-install the On-Premise Poller.
If the issue persists, try installing it on a different version of Windows OS.

For further clarification, contact support@site24x7.com with the details of the Windows OS you are using.

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