Fixing catastrophic failure issues when installing Windows On-Premise Poller

Fixing catastrophic failure issues when installing Windows On-Premise Poller

If you receive the Catastrophic failure message when trying to install an On-Premise Poller, read through this doc to learn how to fix it.

What is a catastrophic failure in Windows?
Catastrophic failure is the complete, sudden, and unexpected breakdown in a machine, indicating improper maintenance. More often, this is caused by missing system files and broken system registry structures.

How to fix a catastrophic failure
  1. Navigate to All Users from your Windows machine.
    For Windows XP: C:\Documents and Settings\All Users
    For Windows Vista/Windows 7/Windows 8/Windows 10/Windows Server: C:\Users\Public
  2. In the All Users folder, right-click Shared Documents or Public Documents and select Properties.
  3. In the General tab, uncheck the Read-only checkbox.
  4. Click either Apply or OK.
  5. Go to the Security tab. Under Group or user names, select Administrators.
  6. Under Permission for Administrators, ensure that Deny is not checked for anything. If yes, uncheck it.
    For Windows Vista/Windows 7/Windows 8/Windows 10: Click Edit and apply the same changes.
  7. Verify if Allow is checked for Full control. If not, check it.
    For Windows Vista/Windows 7/Windows 8/Windows 10: Click Edit and apply the same changes.
  8. Repeat steps 6 and 7 for all other entries under Group or user names.
  9. Click Apply, then OK.
  10. Go to Start, type %Temp%, and press Enter. Alternatively, navigate to C:\Users\<user account>\AppData\Local\Temp. Delete all the folders and files here.
  11.  Go to Windows Explorer at C:\Windows\Temp, and delete all the files under the Temp folder.
  12. This is optional. If you wish to update, go to Start, type Windows Update, and press Enter. Select Check for updates, then check and install all important updates.
  13. Reboot your system.
  14. Re-install the On-Premise Poller.
If the issue persists, try installing it on a different version of Windows OS.

For further clarification, contact support@site24x7.com with the details of the Windows OS you are using.

    • Related Articles

    • Troubleshooting steps for On-Premise Poller

      Prerequisites and basic details: Prerequisites for installing On-Premise Poller Necessary ports to allow access to the installed On-Premise Poller How secure is On-Premise Poller Amount of bandwidth consumed by the On-Premise Poller software Adding ...

    • Why is my On-Premise Poller not getting registered?

      Please find below the possible reasons for your On-Premise Poller not being registered: The most common cause is when your machine (where the agent is installed) might not be connected to the internet. Check if there are any connectivity issues with ...

    • Prerequisites for installing the On-Premise Poller

      To monitor your internal network and resources behind a firewall, you need to install the On-Premise Poller within your network. You can install the On-Premise Poller on physical or virtual machines. System requirements: The machine on which the ...

    • How do I uninstall an On-Premise Poller

      The default directories for installing the On-Premise Poller are: Windows: C:\Program Files(x86)\Site24x7OnPremisePoller Linux: /opt/Site24x7OnPremisePoller Follow the steps given below to uninstall the On-Premise Poller from your Windows or Linux ...

    • Set proxy for Linux On-Premise Poller during installation

      There are 3 ways through which you can configure a proxy in an On-Premise Poller for a Linux server. During installation using the Installation Wizard Using the console During the silent installation of the On-Premise Poller Linux agent 1. During ...