Where are the On-Premise Poller logs located?
The default directories for installing the On-Premise Poller are:
Windows: C:\Program Files(x86)\Site24x7OnPremisePoller
If you've installed the On-Premise Poller in the default directory specified during installation, then you can locate the logs in the following directories:
If you didn’t install the product in the default folder, then you can locate logs by adding /logs to the end of the directory in which you've installed the On-Premise Poller.
Where are the Network Monitoring logs located?
The default directories for installing the On-Premise Poller are: Windows: C:\Program Files(x86)\Site24x7OnPremisePoller Linux: /opt/Site24x7OnPremisePoller On-Premise Poller logs If you've installed the On-Premise Poller in the default directory ...
Manage log files filling up on an On-Premise Poller
The limit for a single log file is 10 MB. Beyond this, we will rotate the logs up to 10 files, giving a maximum of 100 MB for a single module. Likewise, we have 7-8 modules. This depends on the customer's usage of Poller and the number of monitors ...
How to manually upgrade an On-Premise Poller
You can upgrade an On-Premise Poller directly from the Site24x7 web console by navigating to Admin > On-Premise Poller, clicking the hamburger icon beside an On-Premise Poller, and clicking Upgrade. Learn more. If the above method of upgrade fails, ...
Moving a device from one On-Premise Poller to another
You can always change the On-Premise Poller that monitors your device when your needs demand. This feature also helps to balance the load on an existing On-Premise Poller by moving some monitors to another On-Premise Poller. Log in to your Site24x7 ...
Troubleshooting steps to start the On-Premise Poller in case of system restart/crash
Please follow the below steps to confirm if the On-Premise Poller is running, or to start the On-Premise Poller, in case of system restart/crash because of power failure, etc. For Windows: Check if the On-Premise Poller service is up and running - ...