Alerting
Alert suppression at the monitor level – Achieve better protection against false alerts through monitor-level dependency configurations
A network outage usually triggers hundreds of alert messages and calls to multiple personnel. However, some of those notifications will likely be redundant. Without the proper alert configurations, an outage event could quickly burn through all your ...
The sender IDs of various SMS and voice call providers
In Site24x7, you can configure alerts via SMS, voice calls, and email. The sender IDs used for SMS and voice calls may vary based on the geographical location of the associated data center (DC). The table below lists the sender IDs for voice calls ...
Custom Dashboard Performance and Current Status widgets — Monitors and their supported child entities
Your Custom Dashboard's Performance and Current Status widgets support the following set of child entities for the below set of monitor types. Performance Widget: Monitor Type Child Entity Web Transaction (Browser) Step URL Web Transaction Step URL ...
Reasons for website monitor outage due to Read Time-Out
When a monitor is reported as down due to "Read Timeout". It means that Site24x7's location servers were unable to read the response given by the target web server. This could be due to any one of the following reasons listed below: Temporary network ...
How can I control and receive the Trouble and Down notifications for my Web Transaction (Browser)?
Site24x7's web transaction (browser) monitor uses a real browser recorder to capture your user interactions and simulate the recorded actions from global locations; thus giving you a global end-user perspective of your web application's availability ...
Under what conditions will my monitor be declared as Trouble or Critical?
You can configure trouble or critcal alerts based on the conditions mentioned below: Advanced Threshold Settings (Strategy): Poll count serves as the default strategy to validate the threshold breach. You can also pick a relevant strategy to validate ...
Will deleting monitors in a monitor group affect the configured status threshold
There will be cases wherein some monitors in the group are deleted and the threshold count for the group status is more than the number of available monitors in the group. In that case, we will treat the threshold configuration equal to the number of ...
How to make sure you receive all the alert emails on time from Site24x7?
Site24x7 offers deep insight into the availability and performance of your IT infrastructure; further triggering timely alerts during any performance issues. However, you may have trouble receiving these alert emails in your inbox, if you haven't set ...
Alert suppression at monitor level – Achieve better false alerts protection through monitor level dependency configuration
Learn more about monitor-level alert suppression.
How does Site24x7 decide a monitor group's status?
A Site24x7 monitor group can have either of the four monitor status: UP, DOWN, CRITICAL, or TROUBLE. However, the status of a monitor group is always decided based on the preset threshold value (monitor count) configured by the user. Let's take a use ...
Which users will get push notifications for adding new monitors
Only the super admin and the admin users will get push notifications for adding new monitors.
Difference between an alert contact and a sub-user
Alert contact: An alert contact can receive down/up/trouble alerts via email, phone, SMS and push notifications based on the configurations. The user will have no login permissions to Site24x7. Sub-user: Sub-users, also called as multiple login ...
Understanding Downtime notification and Persistent notification types
Notification profiles help to configure when and who needs to be notified in case of a downtime. Thresholds can be configured exclusively to trigger notifications based on the user's requirement. Two important specifications under Notification ...
Modify the alerting period based on your requirement and alert contact
Site24x7 lets you modify alerting period based on requirement and availability. If the requirement is to alert different users during day/night, it is possible to use the Alerting Period option defined for various users through Alert Settings. ...
Setup contact to receive emails or voice calls only during an Escalation
When a monitor remains in Trouble, Critical, or Down status beyond a specific duration, you can notify configured user alert groups with the Escalation Settings. You can set multiple escalation times, trigger IT automation, and choose how alerts are ...
Stop phone call alerts on outages and opt only for SMS mode of alerting
Site24x7 offers alert notifications via Email, SMS, Phone, and IM channels. The alert settings can be customized by logging to Site24x7 and navigating to Admin > User & Alert Management > Users & Alerts > (Select the user's name to customize) > Alert ...
Customize the 'From' email address for the alert emails received from Site24x7
Alert emails from Site24x7, by default, will be sent from "noreply@site24x7.com" Users can customize the sender email address by logging in and navigating to Admin > Report Settings > Customize Report > Sender Email Address. Here, you can see a ...
Receive a SMS notification even though I have not configured for it
If you have configured for "Phone" only alerts, and you miss a call from our end, then it automatically converts into a SMS notification. If this is not the case, feel free to contact support@site24x7.com
Not receiving alert emails from Site24x7
The email may have landed in your spam folder. Allow-list our email addresses no-reply@site24x7.com and noreply@zohoaccounts.com to receive emails in your inbox. Additionally, verify that your mail servers are functioning properly to rule out any ...
Alert credits for free users
You can use a maximum of 10 alert credits if you are using our free account. Click here to know more about our pricing plan.
The number of email addresses/SMS/phone numbers that can be added for alerts
For all the plans before 2024, there is a limit of 500 alerts per day for an email address. When your configured monitor is down, alert emails will be sent to all the email addresses associated with the corresponding monitor. In case of SMS alerts, ...
Add a new or edit an existing phone number to receive SMS or voice alerts
To edit an already existing contact, select the user account and change the required settings. For a new entry, please follow the below steps: Log in and navigate Admin > User & Alert Management > Users & Alerts > select a contact. Click the icon ...
Not receiving any SMS alerts
The following might be one of the possible reasons for not receiving SMS alerts: 1. One possible reason could be that the mobile number configured for SMS alerts are not associated to the monitors in your account To associate your mobile number to ...
Escalate my downtime alerts to specific contacts
Configure your escalation settings to define your escalation policy. Pick an own roster to send the notifications during a breach and specify the exact time before escalation. You can escalate any downtime by updating your Notification Profile. To ...
Alert Credits
Alert Credits enable you to purchase SMS and Voice credits as part of a single package. To know the number of SMS/phone numbers that can be added for alerts, please refer here. The alert credits under an Alert Pack are valid for both SMS and Voice ...
Enable push notification service to receive alerts on my mobile app
You can subscribe to the push notification service from the Site24x7 mobile app itself. As a first step, you need to download the Site24x7 app for your smartphone from Google Play store or Appstore. Then, follow the below steps to subscribe to push ...
Why don't I receive notifications for monitor outages while it gets captured in the Log Report?
Monitor Log Report captures a monitor's individual poll data, including all outages. However, during an outage, notifications may not get triggered all the time. Below we've listed a few reasons that may have led to the blockage of alerts during ...