All about monitor-level alert suppression

Alert suppression at the monitor level – Achieve better false alerts protection through the monitor-level dependency configuration

A network outage usually triggers hundreds of alert messages and calls to multiple personnel, even though some of them are genuinely redundant. You may burn through all your notification credits fairly quickly in cases like these. Site24x7 helps you limit the number of alerts sent when critical devices fail. This is done by creating dependency relationships between your critical device monitors and the monitors created for resources that exist beyond these devices.


For dependent resources in your monitor level, Site24x7 will suppress all redundant alerts based on the status of your monitor-level-dependent resources. During a check, if the monitor is identified as Down, Site24x7 will auto-check and verify the dependent monitor's status first before notifying you.


 

If your monitor is detected as Down and the dependent monitor is simultaneously detected as:

  • Down, Site24x7 will suppress the alerts targeted towards your monitor.

  • Up, Site24x7 will identify your monitor as Down and trigger an alert.

  • Under Maintenance, Site24x7 will not trigger any alerts for your monitors.

Additionally, an entry is always added in the alert log mentioning the monitor status.



Notes:

  • All alerting modes configured while adding a user, including, SMS, voice, mobile push notification, and web browser push notification, will be suppressed on activating this setting.

  • The check frequency of your dependent resource will be tuned down to the lowest value to ensure that the interval between checks is shorter than that of the resources that depend on it.