Escalate my downtime alerts to specific contacts
Configure your escalation settings to define your escalation policy. Pick an own roster to send the notifications during a breach and specify the exact time before escalation. You can escalate any downtime by updating your Notification Profile.
To configure your escalation settings,
- Log in to Site24x7 and go to Admin > Configurations Profiles > Notification Profile (+).
- Under Escalation Settings, fill out the following fields:
- When the status is: Select the status for which you want to escalate the alert.
- Escalate After: Provide the time delay in minutes after which you want to send the alert.
- Notify User Alert Group: Select the User Alert Group for which the alert should be sent.
- Notification Medium/Third-Party Medium: Select the desired medium of alert.
Once configured, whenever a downtime exceeds the specified escalation time period, an email will be triggered automatically to the specified contact groups. Learn how to modify your user alert group.
Note: If you want to do this configuration to an already existing monitor, navigate to Home > Monitors > click on the desired monitor > hover on the hamburger icon beside the display name and click Edit > Configuration Profiles > click on the pencil icon beside Notification Profile. Update the escalation settings and save your changes.
Related Articles
Steps taken by Site24x7 to prevent false alerts
Site24x7 is committed to zero false alerts and we have numerous measures in place to make sure downtime alerts from Site24x7 are genuine. Site24x7 eliminates false alarms by applying the "False Alarm Protector". Threshold and Availability Profiles ...How to enable or disable anomaly alerts
Understanding alerts In Site24x7, there are two different types of alerts in anomaly detection: Status change alert: Triggered when there is a change in the monitor status, such as Trouble, Critical, or Down. Anomaly alert: Triggered when irregular ...Alert Suppression – achieve better false alerts protection through dependency configuration in monitor groups
To help limit the number of alerts sent when critical devices fail, Site24x7 allows you to create dependency relationships between the critical device monitors and the monitors for resources that lay beyond these devices. A network outage usually ...What are the various transactional mails sent by Site24x7?
Site24x7 sends transactional mails to convey important updates about the monitors you've added, including alerts, reports, and more. These emails help you track processes, receive real-time notifications related to the monitors, and stay updated from ...Troubleshooting false positive alerts in monitoring
Problem False positive alerts are being generated. Possible cause The monitoring system is down in some locations. The Website monitor might be configured for one location, such as Seattle, but may appear down when accessed from another location, ...