Setup contact to receive emails or calls only during Escalation

Setup contact to receive emails or voice calls only during an Escalation

When a monitor remains in Trouble, Critical, or Down status beyond a specific duration, you can notify configured user alert groups with the Escalation Settings. You can set multiple escalation times, trigger IT automation, and choose how alerts are delivered. 
Whenever the monitor’s status improves i.e., changes to Up, or worsens i.e., changes to a higher severity, an update alert is sent as per your escalation configuration. After each status change alert is sent, the escalation countdown resets automatically.
To setup contact for receiving mails or voice calls only if there is an escalation, you will have to create a specific user group with the contacts that can be contacted during escalation. 

How to configure Escalation Settings

Follow the steps below to configure escalation settings using Notification Profile:
  1. Log in to your Site24x7 account.
  2. Navigate to Admin > Configuration Profiles > Notification Profile > Edit Notification Profile.
  3. Under the Escalation Settings section, choose the status like Trouble, Critical, or Down, for which you want to create escalation rules.
  4. Set the Escalate After time within the time range of zero to 1,440 minutes (one day), to define when escalation alerts should be sent.
  5. Select a user alert group from the Notify User Alert Group drop-down menu to send notification.
  6. Select the desired notification mediums using Notification Medium/Third-Party Services drop-down menu.
  7. Additionally, you can select an IT automation to run automatically for all configured escalation duration.
  8. Click + to add up to nine escalation levels if needed.
  9. Click Save to apply your escalation settings. 
NotesAttribute Alert Group settings apply only to persistent and status-change alerts, not escalation alerts.



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