Setup contact to receive emails or calls only during Escalation

Setup contact to receive emails or voice calls only during an Escalation

To setup contact for receiving mails or voice calls only if there is an escalation, you will have to create two different user groups. 

For example, lets say Group 1 has contact A and their number and other details are configured. He will be the first level of contact for notification. Another Group 2 with contact B associated can be created and mapped as the contact for escalation

Please follow the steps given below to map user group 2 for escalations only:

Admin > Config profiles > Notification profile > Duration of Downtime for Escalation


    • Related Articles

    • FAQs related to unsubscribing from Site24x7 emails

      How do I unsubscribe from Site24x7 transactional emails? Transactional mails are used to convey important information regarding the product and hence you cannot unsubscribe the mails. You can contact Account Contact to stop receiving alert emails. If ...

    • Configuring voice calls and SMS alerts for AppLogs

      For the AppLogs Alerts that you configure in the AppLogs tab, you can set up email, SMS, voice calls, and instant messenger alerts at the monitor level. For example, if you want to configure email or voice call alerts for your Syslog monitor, edit ...

    • What are the promotional emails sent by Site24x7?

      Site24x7 sends promotional emails to make your Site24x7 onboarding process smooth, introduce you to the various important services we offer, suggest new features, follow-up on individual demos, distribute monthly newsletters, communicate seminar, or ...

    • Will I be charged if the calls are not answered or if the number is switched off or not reachable?

        When Twillio is used for receiving the voice call alerts   Site24x7 will send the monitor details to Twillio, which will be forwarded as voice call alerts to customers from Twillio. But the data will not be read by both Twillio as well as by ...

    • How to make sure you receive all the alert emails on time from Site24x7?

      Site24x7 offers deep insight into the availability and performance of your IT infrastructure; further triggering timely alerts during any performance issues. However, you may have trouble receiving these alert emails in your inbox, if you haven't set ...