How to make sure you receive all the alert emails on time from Site24x7?
Site24x7 offers deep insight into the availability and performance of your IT infrastructure; further triggering timely alerts during any performance issues. However, you may have trouble receiving these alert emails in your inbox, if you haven't set up a proper white list rule in your organization mail server. Proper white listing facilitates better reception of alert emails from Site24x7 to your inbox and prevents emails from being sent to your spam folder instead.
To seamlessly receive alert emails in your inbox, please follow the guidelines listed below:
1, US data center
You may have to white list our email sending domain "mail.site24x7.com" and the following mail sending IPs in your firewall rules:
- 204.141.42.0/23
- 136.143.190.0/23
- 136.143.187.0/24
- 65.154.166.0/24
- 8.45.169.0/24
- 216.52.72.0/23
- 204.141.32.0/23
- 136.143.186.0/24
- 136.143.189.0/24
- 204.141.160.0/24
- 136.143.182.0/23
- 135.84.80.0/22
Once this is done, you must also add the email address "noreply@site24x7.com" to your mail client’s “Address book” or “Safe senders list”. Just open an alert email from Site24x7 and verify its trustworthiness.
2. EU data center
You may have to white list our email sending domain "mail.site24x7.eu" and the following mail sending IPs in your firewall rules:
- 185.20.209.0/24
- 31.186.243.0/24
- 185.20.211.0/24
- 31.186.226.0/24
- 87.252.213.0/24
- 89.36.170.0/24
- 185.172.199.0/24
Once this is done, you must also add the email address " noreply@site24x7.eu" to your mail client’s“Address book” or “Safe senders list”. Just open an alert email from Site24x7 and verify its trustworthiness.
3. CN data center
You may have to white list our email sending domain "mail.site24x7.cn" and the following mail sending IPs in your firewall rules:
- 163.53.93.0/24
- 163.53.94.0/27
- 118.126.63.128/25
- 118.126.63.64/26
- 124.251.121.0/24
- 124.251.122.0/25
- 124.251.128.0/24
Once this is done, you must also add the email address "noreply@site24x7.cn" to your mail client’s “Address book” or “Safe senders list”. Just open an alert email from Site24x7 and verify its trustworthiness.
4. IN data center
You may have to white list our email sending domain "mail.site24x7.in" and the following mail sending IPs in your firewall rules:
- 103.89.75.0/24
- 103.103.199.0/24
- 103.122.78.0/24
- 125.17.151.80/28
- 125.17.212.96/28
- 103.89.74.0/24
- 103.103.196.0/23
- 103.103.198.0/24
- 103.117.158.0/24
- 103.117.159.0/24
- 199.34.22.32/28
- 125.18.30.112/28
- 125.16.138.240/28
- 154.83.3.32/28
Once this is done, you must also add the email address "noreply@site24x7.in" to your mail client’s “Address book” or “Safe senders list”. Just open an alert email from Site24x7 and verify its trustworthiness.
5. AU data center
You may have to white list our email sending domain "mail.site24x7.net.au" and the following mail sending IPs in your firewall rules:
- 101.97.36.0/24
- 103.138.128.0/23
- 103.91.166.0/24
Once this is done, you must also add the email address " noreply@site24x7.net.au" to your mail client’s “Address book” or “Safe senders list”. Just open an alert email from Site24x7 and verify its trustworthiness.
6. JP data center
You may have to white list our email sending domain " mail.site24x7.net.jp " and the following mail sending IPs in your firewall rules:
- 103.163.153.0/25
- 165.173.185.0/25
- 199.67.71.0/24
- 103.163.152.0/23
Once this is done, you must also add the email address " noreply@site24x7.net.jp" to your mail client’s “Address book” or “Safe senders list”. Just open an alert email from Site24x7 and verify its trustworthiness.
Note: There is a limit of 500 alerts per day for an email address.
Related articles
Related Articles
What are the promotional emails sent by Site24x7?
Site24x7 sends promotional emails to make your Site24x7 onboarding process smooth, introduce you to the various important services we offer, suggest new features, follow-up on individual demos, distribute monthly newsletters, communicate seminar, or ...Not receiving alert emails from Site24x7
The email may have landed in your spam folder. Allow-list our email addresses no-reply@site24x7.com and noreply@zohoaccounts.com to receive emails in your inbox. Additionally, verify that your mail servers are functioning properly to rule out any ...How to receive Microsoft365 Service Incidents and Advisories in alert emails?
This guide explains how to set up custom email notifications so you can receive Microsoft365 service incidents and advisories in alert emails. Requirement For any threshold breaches in your Microsoft365 setup, you will receive an alert. If you would ...Customize the 'From' email address for the alert emails received from Site24x7
Alert emails from Site24x7, by default, will be sent from "noreply@site24x7.com" Users can customize the sender email address by logging in and navigating to Admin > Report Settings > Customize Report > Sender Email Address. Here, you can see a ...How does the Poll Strategy setting work for website monitors?
When configuring thresholds for performance metrics, you can set strategies that the website monitor will use to send alerts during a threshold breach. There are twelve options available: Poll count Poll average Time duration Average time Poll sum ...