The number of email addresses/SMS/phone numbers that can be added for alerts
There is a limit of 500 alerts per day for an email address. When your configured monitor is down , alert emails will be sent to all the email addresses associated with the corresponding monitor.
In case of SMS alerts, an alert SMS will be sent to all the mobile numbers mapped to the account. SMS alerts are charged at 1 alert credit per SMS. Each SMS will be counted separately and the number of alerts sent will be reduced from the total number of alerts available under the Alert Credits that you have purchased.
As for adding the phone numbers, you can add as many sub-users as you would want at no extra charge. Each sub-user can have their own phone number on which they can be alerted. Please note that the more numbers you add, the more alert credits will be used. Your billing will be only on alert credits, that is, every time an alert is sent, your alert credit balance will be deducted (2 credits for 1 phone call). Let us say you have 5 phone numbers to be alerted, for every alert 10 alert credits, (5*2) will be deducted.
You can purchase additional alert credits as and when required. 100 alert credits are priced at US $20.
Not receiving any SMS alerts
The following might be one of the possible reasons for not receiving SMS alerts: 1. One possible reason could be that the mobile number configured for SMS alerts are not associated to the monitors in your account To associate your mobile number to ...
Configuring voice calls and SMS alerts for AppLogs
Set up e-mail, SMS, voice call, and instant messenger alerts for AppLogs Alerts (that you configure in the AppLogs tab). Log in to your Site24x7 account. Click Admin > User and Alert Management > Users and Alerts. In the Users screen, you can edit an ...
Stop phone call alerts on outages and opt only for SMS mode of alerting
Site24x7 offers alert notifications via Email, SMS, Phone, and IM channels. The alert settings can be customized by logging to Site24x7 and navigating to Admin > User Management > Users > (Select the user's name to customize) > 'Alert Settings' If ...
Will I be charged if the calls are not answered or if the number is switched off or not reachable?
When Twillio is used for receiving the voice call alerts Site24x7 will send the monitor details to Twillio, which will be forwarded as voice call alerts to customers from Twillio. But the data will not be read by both Twillio as well as by ...
The Sender ID of various SMS providers
You can configure SMS alerts to be received when the monitor goes to Trouble or Down state. The following list the Sender IDs of various SMS providers: SMS Provider Sender ID Twilio You will receive alerts from the mobile number +1-408-514-5602 or ...