The number of email addresses/SMS/phone numbers that can be added for alerts
There is a limit of 500 alerts per day for an email address. When your configured monitor is down , alert emails will be sent to all the email addresses associated with the corresponding monitor.
In case of SMS alerts, an alert SMS will be sent to all the mobile numbers mapped to the account. SMS alerts are charged at 1 alert credit per SMS. Each SMS will be counted separately and the number of alerts sent will be reduced from the total number of alerts available under the Alert Credits that you have purchased.
As for adding the phone numbers, you can add as many sub-users as you would want at no extra charge. Each sub-user can have their own phone number on which they can be alerted. Please note that the more numbers you add, the more alert credits will be used. Your billing will be only on alert credits, that is, every time an alert is sent, your alert credit balance will be deducted (2 credits for 1 phone call). Let us say you have 5 phone numbers to be alerted, for every alert 10 alert credits, (5*2) will be deducted.
You can purchase additional alert credits as and when required. 100 alert credits are priced at US $20.
Alert suppression at the monitor level – Achieve better false alerts protection through the monitor-level dependency configuration
A network outage usually triggers hundreds of alert messages and calls to multiple personnel, even though some of them are genuinely redundant. You may burn through all your notification credits fairly quickly in cases like these. Site24x7 helps you ...
Not receiving any SMS alerts
The following might be one of the possible reasons for not receiving SMS alerts: 1. One possible reason could be that the mobile number configured for SMS alerts are not associated to the monitors in your account To associate your mobile number to ...
Configuring voice calls and SMS alerts for AppLogs
Set up e-mail, SMS, voice call, and instant messenger alerts for AppLogs Alerts (that you configure in the AppLogs tab). Log in to your Site24x7 account. Click Admin > User and Alert Management > Users and Alerts. In the Users screen, you can edit an ...
Stop phone call alerts on outages and opt only for SMS mode of alerting
Site24x7 offers alert notifications via Email, SMS, Phone, and IM channels. The alert settings can be customized by logging to Site24x7 and navigating to Admin > User Management > Users > (Select the user's name to customize) > 'Alert Settings' If ...
Licensing for AppLogs Alerts
Every log type is treated as a monitor and any search query can be configured for alerting. Here's the number of search queries for which you can configure to receive alerts for free: Log size Number of free search queries 10GB 5 ≤ 100GB 10 ≤ 500GB ...