Difference between an alert contact and a sub-user

Difference between an alert contact and a sub-user

Alert contact:

An alert contact can receive down/up/trouble alerts via email, phone, SMS and push notifications based on the configurations. The user will have no login permissions to Site24x7. 

Sub-user:

Sub-users, also called as multiple login users, can login to Site24x7 account and will have read/write access based on roles assigned. Super Admin and Admins will have complete access across the Site24x7 console. Sub-users can also receive alerts like an alert contact. A sub-user needs to be a part of the same organization account as that of the primary user. Know how to add a sub-user.


Note: There are no limitations on the number of sub-users or alert contacts mapped to an account.

    • Related Articles

    • Adding sub-users to your Site24x7 account

      As the Super Admin/Admin of your Site24x7 account, you will be able to invite and add a user to be part of your Site24x7 account. When the primary Site24x7 account holder adds a sub-user, a Site24x7 account will be automatically created for that ...

    • Add a sub-user

      For adding a sub-user, please follow the steps given: Log in to Site24x7. Navigate to Admin > User & Alert Management > Add User. Fill in basic details including Contact Name, Job Title, Email, Mobile Number, and Access details. Specify User Role and ...

    • Modify the alerting period based on your requirement and alert contact

      Site24x7 lets you modify alerting period based on requirement and availability. If the requirement is to alert different users during day/night, it is possible to use the Alerting Period option defined for various users through Alert Settings. ...

    • Alert Notifications badge

      What is Alert Notification badge? View real-time status updates for all your monitors with the Alert Notifications badge on the top-right corner of the client dashboard. This feature ensures that no critical updates are missed, even on a static ...

    • Restrict sub user access to certain functions inside my Site24x7 account

      You can give role-based access to your sub-users. The roles and permissions can be defined at the stage of adding a sub-user. Navigate to Admin > User Management > Users > Add User and specify access to different functions based on their role. The ...