Configure Notification Profiles

Understanding Downtime notification and Persistent notification types

Notification profiles help to configure when and who needs to be notified in case of a downtime. Thresholds can be configured exclusively to trigger notifications based on the user's requirement. Two important specifications under Notification Profile are: 
  • Downtime notification delay
  • Persistent notification
Downtime notification delay is the time gap after which you will be alerted for a monitor.

Example: 
There are 10 intermittent polls for which a monitor is down and you are not interested in being piled up with 10 individual alerts. You can set Downtime Notification Delay as 'Notify after three continuous failures' and be alerted once after three continuous failures. This may be ideal for monitors that are not of high priority to users and to avoid false alerts.



Persistent Notifications are set for monitors which are of high priority and needs continuous attention thus generating frequent alerts. 

Example:
Let us say a  monitor (polling interval = 1 minute) is down for an hour, and the persistent notification is set for alerts to be triggered on every 3rd error. In this case, you will alerted 20 times in between the 60 minutes downtime.

Note: The number of persistent notifications for a monitor for a downtime is 30



Enhanced Notification Profile

 

With the enhanced notification profile, you can ensure that you're not missing any of the alerts. 

 

Here are a few use case examples you can remember while configuring various settings in notification profile.

 

 

Alert Configuration 

 

A few examples of alert configuration settings and the variations in receiving notifications based on the configuration.

 

 

1) When a user configures alert settings in the following way as mentioned in the table:

 

 

Status

Time

Notification Medium

Critical, Trouble, and Up

9am to 5pm

Email, SMS

Down

All hours

Email, SMS, voice call, push notifications

 

The user will receive Down alerts throughout the day as email, SMS, voice call, and push notifications. All the alerts related to other status updates will be received between 9am and 5pm as email and SMS notifications.

 

2) When a user configures alert settings in the following way as mentioned in the table:

 

Status

Time

Notification Medium

Critical, Trouble, and Up

9am to 5pm

Email, SMS, voice call, push notifications

Down

All hours

Email

 

 

The user will receive Down alerts throughout the day as email notifications. All the alerts related to other status updates will be received between 9am and 5pm through the various preferred notification modes.

 

3) When a user configures alert settings in the following way as mentioned in the table:

 

 

Status

Time

Notification Medium

Trouble, Critical

9am to 5pm

Email

Down

9am to 5pm

SMS, voice call

 

The user will receive Down alerts between 9am and 5pm as SMS and voice call. Trouble and Critical alert status updates will be received as email notifications between 9am and 5pm.

 

4) When a user configures alert settings in the following way as mentioned in the table:

 

Status

Time

Notification Medium

Trouble, Critical

Within 9am to 5pm

Email

Down

Outside 9am to 5pm

SMS

 

 

The user will receive Down alerts before 9am and after 5pm as SMS notifications. Trouble and Critical alert status updates will be received as email notifications between 9am and 5pm.

 

5) When a user configures alert settings in the following way as mentioned in the table:

 

Status

Time

Notification Medium

Critical, Trouble

Outside 9am to 5pm

Email

Down

Within 9am to 5pm

SMS

 

The user will receive Down alerts between 9am and after 5pm as SMS notifications. Critical and Trouble alert status updates will be received as email notifications before 9am and after 5pm.

 

If no notification medium is configured for a particular status, then no alerts will be triggered for that status.

 

 

Notification Delay configuration

 

1) When a user configures notification delay as mentioned in the table: 

 

Status

Notification Delay

Time

Down

Notify immediately after failure

9am to 5pm

Trouble

Notify after two continuous failures

Before 9am and after 5pm

 

 

As notifying immediately after a failure is the default option, the user will receive immediate alerts for Down and Critical status updates throughout the day. Whereas for Trouble status, the user will receive notifications before 9am and after 5pm only after two continuous failures.

 

2) When a user configures notification delay as mentioned in the table:

 

Status

Notification Delay

Time

Down

Notify after two continuous failures    

9am to 5pm

Trouble

Notify after four continuous failures

9am to 5pm

 

 

The lowest delay will be taken into consideration and alert notifications will be sent after two continuous failures.

 

Persistent Alerts

For example, if Persistent Alerts are configured as:

 

Notify After Every

Notification Medium

5 errors

Email

10 errors

Voice call, SMS

  

After every fifth error, email notifications will be sent and after every 10th error notifications will be sent as voice call and SMS. In this use case, as 10 is a multiple of 5, email notification will also be sent after the 10th error.

 

Escalation

For example, if Escalation is configured as:

 

Time

User Alert Group

Notification Medium

20 mins

Admin group    

Call

10 mins

Alert group

SMS

 

  

The User Alert Group alert group will receive notifications via SMS in 10 minutes, and the admin group will receive notifications via voice call in 20 minutes.

 

 


Users might not receive alerts if they have opted to exclude alerts for a particular day in On-Call Schedule.