Reasons for not receiving SMS alerts

Not receiving any SMS alerts

The following might be one of the possible reasons for not receiving SMS alerts:

1. One possible reason could be that the mobile number configured for SMS alerts are not associated to the monitors in your account

To associate your mobile number to the monitor, please follow the below steps:
  • Log in to your account and navigate to Admin > User & Alert Management.
  • Click the  icon near the user details and click Edit.
  • Click on the dropdown Associate to User Alert Group.
  • Select the desired monitor group to be associated.
  • Click Save.

Note: Since we use services from bulk SMS providers, you might not receive SMS alerts if your phone number is registered with a 'Do Not Disturb' list. Refer here to see the list of Supported SMS Providers.

2. Another reason could be prefixing zero to your phone number, while configuring the phone number. For example, if you want to add the phone number +64 02201 234567, enter the phone number in such a way that after the country code (+64), the phone number is entered without zero (as in +64 2201 234567).



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