Reasons for not receiving SMS alerts

Not receiving any SMS alerts

The following might be one of the possible reasons for not receiving SMS alerts:

1. One possible reason could be that the mobile number configured for SMS alerts are not associated to the monitors in your account

To associate your mobile number to the monitor, please follow the below steps:
  • Log in to your account and navigate to Admin > User & Alert Management.
  • Click the  icon near the user details and click Edit.
  • Click on the dropdown Associate to User Alert Group.
  • Select the desired monitor group to be associated.
  • Click Save.

Note: Since we use services from bulk SMS providers, you might not receive SMS alerts if your phone number is registered with a 'Do Not Disturb' list. Refer here to see the list of Supported SMS Providers.

2. Another reason could be prefixing zero to your phone number, while configuring the phone number. For example, if you want to add the phone number +64 02201 234567, enter the phone number in such a way that after the country code (+64), the phone number is entered without zero (as in +64 2201 234567).



    • Related Articles

    • How to enable or disable anomaly alerts

      Understanding alerts In Site24x7, there are two different types of alerts in anomaly detection: Status change alert: Triggered when there is a change in the monitor status, such as Trouble, Critical, or Down. Anomaly alert: Triggered when irregular ...

    • Monitor the network and system monitoring product of your company for free

      Site24x7 monitors the uptime and integrity of the monitoring product used by your company. Site24x7 provides, what we call, "Free Complement your IT Monitoring", by monitoring your systems management products using a server agent-based approach.  You ...

    • FAQs related to unsubscribing from Site24x7 emails

      How do I unsubscribe from Site24x7 transactional emails? Transactional mails are used to convey important information regarding the product and hence you cannot unsubscribe the mails. You can contact Account Contact to stop receiving alert emails. If ...

    • What are the various transactional mails sent by Site24x7?

      Site24x7 sends transactional mails to convey important updates about the monitors you've added, including alerts, reports, and more. These emails help you track processes, receive real-time notifications related to the monitors, and stay updated from ...

    • Troubleshooting false positive alerts in monitoring

      Problem False positive alerts are being generated. Possible cause The monitoring system is down in some locations. The Website monitor might be configured for one location, such as Seattle, but may appear down when accessed from another location, ...