User & Alert Management
Responsible AI for observability and IT operations
At Site24x7, AI works like a transparent assistant that supports real operational tasks, rather than acting as an unknown, complicated mechanism. Our AI capabilities are designed with security, transparency, and customer control, so teams can ...
Configure gMSA Permissions for Secure SQL Monitoring in Site24x7
The Site24x7 App Monitoring Agent can be configured to monitor a Microsoft SQL Server instance. During setup via the Agent Manager command-line interface, the agent's Windows service logon account must have the appropriate domain credentials to ...
Cisco Meraki Dashboard Access vs API Access Explained
When configuring Cisco Meraki monitors in Site24x7, the API endpoint used determines whether the request is treated as API access or Dashboard access. If the incorrect allowlist is configured, API requests may fail even though authentication details ...
Set up SSO for Site24x7 with SAML-based authentication
What is SSO? Before explaining what single sign-on (SSO) is, we must go through how traditional authentication works: A service will present the user with a login page where they must submit a set of login credentials (i.e., a username and password). ...
Why device uptime in Site24x7 differs from CLI/terminal uptime
Problem In some cases, the uptime displayed in the Site24x7 console may not match the actual uptime shown in the device terminal (via SSH/Telnet). This can lead to confusion, especially for devices that have been running continuously for long ...
FAQ on Zoho MCP server-Site24x7 integration
What is Zoho MCP and why should it be integrated with Site24x7? Zoho MCP is a Model Context Protocol that allows you to set up your own MCP server to connect AI agents with Zoho and third-party applications. By integrating Zoho MCP with Site24x7, you ...
Understanding delivery status in alert logs
Alert logs allow the users to know the delivery status of each notification sent through email, SMS, and voice call channels. These statuses indicate whether a notification reached the recipient and, if not, why the delivery was unsuccessful. Status ...
Table view for detailed data analysis
The table view used across Site24x7 simplifies usability and helps you work faster. Below are answers to some common questions about working with the table view. I see too many columns in the table. How can I display only what I need? You can ...
FAQ on custom report
Custom Reports provide the flexibility to create reports that match your specific monitoring and reporting requirements. The following questions cover key aspects of Custom Reports: What are Resource Inventory and Monitoring Inventory attributes? ...
Release deployment process in Site24x7
To ensure smooth and stable deployments in sensitive environments, Site24x7 follows a phased rollout approach, deploying the release to smaller batches of customers first before rolling it out to all users. Release process The release follows a ...
Accessing products via Site24x7
You can seamlessly access ManageEngine CloudSpend and Site24x7’s sub-products, like Digital Risk Analyzer, StatusIQ, and Toolset, from within your Site24x7 web client. The product switcher , available at the top-right corner of the interface, lets ...
Monitors that require On-Premise Pollers in Site24x7
Certain monitor types in Site24x7 require the use of On-Premise Pollers for data collection, especially when monitoring internal, firewall-restricted, or private resources. Depending on the type of monitoring, additional modules like the Network ...
Understanding data retention in Site24x7
Data retention refers to the practice of storing data for a specific period to meet operational, legal, or business needs. It ensures that important information is available for compliance, audits, security investigations, and historical analysis. ...
Site24x7 to ServiceNow CMDB integration: CI mapping reference
Site24x7 provides integration with ServiceNow, allowing seamless population of Configuration Items (CIs) in your ServiceNow CMDB based on your monitored resources in Site24x7. This article provides a reference for the field mappings used during the ...
Alert Notifications badge
What is Alert Notification badge? View real-time status updates for all your monitors with the Alert Notifications badge on the top-right corner of the client dashboard. This feature ensures that no critical updates are missed, even on a static ...
Refreshing and caching in Site24x7
Refresh in Site24x7 Gather up-to-the-minute information in Site24x7 with periodic automatic refreshing. You can know when the page was last refreshed with the Last updated data adjacent to the page title. By default, the Site24x7 dashboards are ...
FAQ on Custom Roles
What is the Created permission and what does it allow users to do? The Created permission is a specific type of access control that permits users to perform actions such as View, Write, or Delete solely on the modules, like dashboard, that they have ...
Understanding latency in data center operations
Latency, measured in milliseconds (ms), is the time taken for a response to be generated by an application or service. Lower latency results in quicker responses. Latency can occur due to several factors like: Network traffic: High volumes can slow ...
Synthetic browser module prerequisite and troubleshooting guide for On-Premise Pollers
Introduction This document provides a structured troubleshooting guide for resolving issues encountered during the download process of On-Premise Poller for Synthetic (Browser) Module. It covers possible statuses, check-up steps, remedies, and ...
How to calculate the 95th percentile
The 95th percentile is a standard statistical measurement used to interpret performance data, particularly in traffic generation on an interface. It represents the value below which 95% of the data points fall, effectively ignoring the highest 5% of ...
StatusIQ subscribers not receiving emails
Why do subscribers not receive email notifications from StatusIQ? Email notifications are often missed because the domain names or domain IPs from which the emails are sent have not been allowlisted. Whereas IP allowlisting requires frequent updates, ...
How to set up alerts for network device data collection issues
When your network monitoring interfaces are not collecting data due to issues in the Network Module, you'll want to be alerted. To set up alerts, you need to add or edit the threshold and availability profile of the On-Premise Poller, which is used ...
How to enable or disable anomaly alerts
Understanding alerts In Site24x7, there are two different types of alerts in anomaly detection: Status change alert: Triggered when there is a change in the monitor status, such as Trouble, Critical, or Down. Anomaly alert: Triggered when irregular ...
Bundled .NET and .NET Core agents in a single MSI
In APM Insight .NET agent version 6.8.0, the .NET and .NET Core agents have been bundled into a single MSI, enabling unified monitoring of both application types. Upgrade requirements for .NET Core agent 6.7 and below If you're using .NET Core agent ...
Troubleshooting steps for No anomaly triggered
Why are anomaly alerts not triggered? If you are not receiving anomaly alerts, it means that the model was not able to recognize a behavior as an anomaly. Site24x7's AI-powered Zia framework is the underlying mechanism of anomaly detection. The ML ...
Licensing for Docker (old)
This article contains the licensing model for the customers who signed up before August 2024. Check out this article for more information on the new licensing pattern. Note that the new licensing model applies to users who signed up after August ...
API exceeded error
Why do I get an API exceeded error after a few attempts? Every API has a certain limit to the number of requests a user can hit within a period of time, called the rate limit. An error message is triggered when a user does one of the following ...
Site24x7's 2024 pricing plans
Site24x7's pricing plans for 2024 offer a range of options tailored to meet the diverse needs of businesses, from startups to enterprises. Lite Professional Enterprise 2024 WebPerf MSP 2024 One of the key advantages of Site24x7's new pricing plans is ...
Unable to add SQL insight monitor
If the SQL Insight monitor is not getting added even after entering your credentials, try these troubleshooting steps: Ensure that the Auto-discover applications feature is enabled. If not, you will need to trigger discovery using the Discover ...
Why are my resources not being discovered?
When you cannot view the newly added Azure resources in your Azure monitor, you can check if Auto-discovery is disabled. If it is enabled, new resources will be added during auto-discovery. Manual triggering If your resource is not discovered, you ...
Sync Microsoft Entra ID users to Site24x7 via Zoho Directory
If you want to sync your user data from Microsoft Azure AD to Site24x7, you can do it with Zoho Directory's conditional assignment feature. Once synced, you can easily add users in Site24x7 without requiring manual intervention. The users added to ...
How to integrate Site24x7 with an LLM
You can integrate LLMs with Site24x7 monitors to derive an overall summary of your monitors. The Zia Bot can answer all your queries regarding the monitors to which you have access and answer basic questions about all monitors. The Zia Bot uses the ...
Why is data not available for a disk
Problem In devices that run Site24x7's Windows Server Monitoring agent, even when a disk partition is detected, data is not displayed. Reason The user running the Windows server monitoring agent might not have "Read" permission for that particular ...
Encryption in Site24x7
Encryption safeguards the contents of a message so that only the intended recipient can read it. Encryption is done by replacing the contents with unrecognizable data, which can be decrypted only by the intended recipient. Thus, data is protected ...
Resolving huge disk space issues with the On-Premise Poller and Network Module
Often huge disk space results from the heap dump files in the NetworkPlus/bin directory of the On-Premise Poller. What are HPROF files? HPROF files are used to store Java virtual machine (JVM) memory dumps. When a JVM runs out of memory (OOM), it ...
How to retrieve logs from different Site24x7 monitors
The log location varies with different agents and monitors. View a consolidated list here: Site24x7 Server Monitoring agent Monitor or module OS Directory, path, or command Detailed reference Server Monitoring Agent Windows Installation directory > ...
How can I change my current organization name?
If you'd like to change your company name—for instance, from Zylker to Vtitan—follow the below steps: Log in to Site24x7. Navigate to My Account > Change Organization Name. On clicking Change Organization Name, you will be redirected to Zoho ...
What to do if I create a new Site24x7 account by mistake even though my organization has an existing account?
When your organization already holds an existing account in Site24x7 and you create a new one by mistake, you can follow these steps: Terminate your Site24x7 account. Terminate your newly created organization. Request your admin to add you as a user ...
Setting up Zoho Directory and assigning Org Admin roles
Setting up Zoho Directory for your organization Providing the Org Admin role to a user Converting an Org Admin to a user Setting up Zoho Directory for your organization Learn how to set up a Zoho Directory account for your organization. Providing the ...
How to separate the combined date-time column in exported CSVs
Follow the below steps to separate the combined date-time column into two individual date and time columns. The following steps will be applicable for LibreOffice Calc for Linux. Step 1 Open the downloaded CSV file and choose Date (MDY) from the ...
Next page