Site24x7 customer onboarding and support programs
Site24x7 provides different support options to help you at various stages of your monitoring journey. There are different dedicated teams available to guide you based on your requirements, whether you're a new user evaluating the platform, setting up monitoring, or looking for implementation assistance.
As you get started with Site24x7, you can explore the available support and services through the following stages:
- Request a demo: See how Site24x7 addresses your monitoring and observability requirements through a personalized product walk-through.
- Understand how Site24x7 fits your product: You can validate key use cases and assess how Site24x7 fits your environment and operational needs with a proof of concept (POC).
- Get a free trial: Experience the platform first-hand by monitoring your infrastructure, applications, and services in a live environment.
- Become a customer: Transition to a paid plan and continue your observability journey with onboarding assistance, training resources, and ongoing support.
Throughout your Site24x7 journey, the technical account management (TAM) team provides ongoing guidance and support, from onboarding and implementation to continuous optimization.
Request a demo
If you're evaluating Site24x7, you can request a personalized product demo to understand how the platform addresses your monitoring and observability requirements. Our team will walk you through relevant features, answer your questions, and help you explore use cases specific to your environment.
You can request a personalized Site24x7 demo using any of the following methods:
- Web client: Follow the steps below to request a demo through the Site24x7 web client:
- Log in to your Site24x7 account.
- Click the Help & Support icon
on the top band, and select Request Demo.
- Under the Categories drop-down menu, ensure Request Demo is selected, select the required modules, provide your monitoring requirements in the Detailed Information section, and click Submit.
- A confirmation pop-up with the ticket ID is displayed after submission for tracking purposes.
- Using the link directly: Schedule a Site24x7 demo
Understand how Site24x7 fits your product
Site24x7 offers a POC—a structured, hands-on technical evaluation conducted within your environment to validate monitoring capabilities, workflows, and operational fit before purchase.
POCs are recommended for organizations requiring:
- Advanced technical validation
- Large-scale monitoring evaluation
- Platform comparison exercises
- Validation of operational workflows
You can request a POC through:
- Web client:
- Click the Help & Support icon . Then, click Request Demo, and describe your POC requirements in the Detailed Information section.
- Email: Send your requirements to eval@site24x7.com.
- Phone: Contact the regional toll-free number for your location.
Once your request is received, a dedicated regional technical consultant from the evaluation team will guide you through the POC process.
During the POC, the evaluation team assists with:
- Environment setup
- Architecture guidance
- Monitor deployment and configuration
- Agent installation
- Alert validation
- Workflow testing
- Threshold tuning
- Troubleshooting assistance
POCs are usually initiated after a product demo or initial evaluation when deeper technical validation is required within the customer’s own environment. POCs are intended to validate specific monitoring use cases and workflows, not to perform a complete deployment across the entire infrastructure. Organizations that require end-to-end monitor deployment, complete monitor configuration managed by Site24x7, or dedicated onboarding and training may opt for a paid POC engagement. For more details, contact eval@site24x7.com.
Get a free trial
Site24x7 offers a 30-day, free trial with access to all platform features, allowing you to evaluate the product before making a purchase decision. Any new user can sign up for a trial account without providing credit card details. At the end of the trial period, the account is automatically downgraded to the Free plan if it is not upgraded.
Any user signing up for Site24x7 is eligible for a 30-day, free trial. No prior purchase is required.
The trial is available for:
- Individual users exploring Site24x7
- Organizations evaluating monitoring capabilities
- Customers conducting platform comparisons
- Teams validating operational workflows through a POC
To sign up for a trial account:
- Open the Site24x7 webpage.
- Click Sign Up.
- Complete the registration form.
- Your 30-day evaluation period is activated automatically.
Once signed in, you can configure monitors, alerts, dashboards, workflows, and integrations.
Become a customer
After you become a customer, Site24x7 offers a complementary onboarding implementation program.
The onboarding team helps organizations:
- Configure monitoring environments.
- Deploy key monitors.
- Validate alerts and dashboards.
- Configure workflows and notifications.
- Follow recommended monitoring best practices.
Demos and POCs help validate Site24x7 before purchase, whereas onboarding helps customers successfully implement monitoring after purchase.
To register for onboarding:
- Email: Send a request to onboarding@site24x7.com.
- Reach out to your representative: Contact your technical consultant who helped you with demos or POCs for onboarding coordination.
- Schedule directly: Book an onboarding session at your convenience using the following link:
Book an onboarding session
The booking link is available in this document for customers who want to schedule onboarding sessions directly. Representatives do not share the booking link by default.
What is TAM?
TAM is a dedicated team that provides proactive guidance to help customers maximize the value of Site24x7 and continuously improve monitoring effectiveness. TAM engagements are conducted periodically, such as quarterly reviews, but can also be requested whenever guidance is needed.
How TAM helps
Your technical account manager can assist with:
- Monitoring health and optimization reviews
- License utilization analysis
- Monitoring coverage improvements
- New feature adoption
- Expansion into additional Site24x7 modules
- Architecture and monitoring strategy discussions
- Product walk-throughs for new team members
- Technical best practices and recommendations
All customers with paid Site24x7 subscriptions can contact the TAM team.
What are the other forms of support offered by Site24x7?
For troubleshooting, issue resolution, and product-related assistance, the Site24x7 support team is available throughout your customer journey.
Need help with | Contact team | Contact |
Product demos, evaluations, and POC assistance | Evaluation team | |
Pricing and commercial discussions | Sales team | |
Initial deployment and setup | Onboarding team | |
Monitoring optimization and new feature adoption for customers with paid subscription | TAM team | |
Troubleshooting and issue resolution for customers with paid subscription | Support team |
Sales and commercial queries
For pricing, licensing, or commercial discussions, contact the Site24x7 sales team.
To connect with the sales team:
- Email: sales@site24x7.com
- Request a quote: Request a custom quote
- Learn more about Site24x7 pricing: Site24x7 pricing plans
FAQ
1. Can new users in my organization receive product-oriented information?
Yes. The TAM team can conduct walk-throughs and knowledge-transfer sessions for new team members.
2. Can I get help adding new monitors after deployment?
Yes. The TAM team can provide configuration guidance, deployment recommendations, and monitoring best practices.
3. Who should I contact for pricing or licensing questions?
Email sales@site24x7.com or contact the sales team through the live chat for assistance with pricing, licensing, and subscription-related questions.
4. How can I contact the Site24x7 evaluation team?
If you need assistance with product demos, trial evaluations, POC discussions, monitoring recommendations, or evaluation-related troubleshooting, you can contact the Site24x7 evaluation team through the following channels:
Email: eval@site24x7.com
Phone: Contact the regional toll-free number for your location:
- United States: +1.312.528.3051
- United Kingdom: +44.20.7660.8803
- Australia: +61.2.9101.1935
- India: +91.1800.3090936
- Netherlands: +31.20.7219030
5. Can the evaluation period be extended?
Yes. Evaluation extensions may be considered based on:
- Scope of evaluation
- Engagement progress
- Operational requirements
- Commercial discussions
For extension requests, contact eval@site24x7.com.
6. Does Site24x7 create trial accounts for users?
No. Users must create their own Site24x7 trial account by signing up through the registration page. Once the account is created, the evaluation team can provide guidance and assistance during demos and POC engagements.
7. How long does the Site24x7 evaluation period last, and can it be extended?
The standard Site24x7 evaluation period is 30 calendar days from the sign-up date and includes both demos and POC activities. Evaluation extensions may be considered based on the scope of evaluation, engagement progress, operational requirements, and commercial discussions. To request an extension, contact eval@site24x7.com.
8. What happens when the evaluation period ends?
If the account is not upgraded at the end of the evaluation period, it automatically transitions to the Free edition. Customers who decide to purchase Site24x7 can continue their implementation journey through onboarding assistance.
9. What is covered during onboarding sessions?
Onboarding sessions typically include:
- Monitoring setup reviews
- Deployment guidance for key monitors
- Alert and workflow validation
- Dashboard configuration
- Access and user configuration
- Monitoring optimization recommendations
10. What can I expect from a Site24x7 demo?
A Site24x7 demo is a personalized and consultative session designed around your monitoring goals and infrastructure requirements.
The session typically includes:
- Infrastructure and monitoring discussions
- Product walk-throughs
- Use case demonstrations
- Technical discussions and a Q&A
- POC planning, if required
11. What is the difference between demos, POCs, and onboarding?
Demos help users understand Site24x7 capabilities through a guided product walk-through.
POCs validate monitoring workflows and technical fit within the customer's own environment.
Onboarding helps paid customers implement and operationalize Site24x7 after purchase.
12. What happens after I submit a Site24x7 demo request?
Once your request is received, a regional presales consultant reviews it and responds via email or phone to schedule a session at a convenient time. The demo is customized based on your monitoring requirements and infrastructure environment.
13. Who is eligible for a Site24x7 POC?
Any user evaluating Site24x7 after an initial demo is eligible for a guided POC engagement.
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