How to receive alerts if the network interface stops receiving data

How to set up alerts for network device data collection issues

When your network monitoring interfaces are not collecting data due to issues in the Network Module, you'll want to be alerted. To set up alerts, you need to add or edit the threshold and availability profile of the On-Premise Poller, which is used to monitor your network devices.

What are the common data collection issues within the Network Module?

Some common issues that hinder data collection are:

How to check if there are data collection issues in the Network Module

  1. Log in to your Site24x7 account. 
  2. Navigate to Admin > On-Premise Poller. 
  3. Click the name of the On-Premise Poller that is used to monitor your network devices. 
  4. Navigate to the Network Module tab. 
  5. Check if there is an entry under Network Devices with Data Collection Issues for the required device. 
  6. Click View Details to get details about the issue.
    NotesThis option is available only for interface errors.

How to create a threshold alert for data collection issues

  1. Navigate to Admin > On-Premise Poller. 
  2. Click the name of the On-Premise Poller, which is used to monitor your network devices.
  3. Navigate to the Inventory tab and click the pencil icon  beside Threshold and Availability Profile. Alternatively, navigate to Admin > Configuration Profiles > Threshold and Availability and click the profile for the On-Premise Poller monitor type. Add a threshold profile if needed.
  4. In the pop-up that appears, look for the options Alert if the network module is down and Alert if there is an issue with data collection of network devices. Toggle to Yes and provide values for Poll Strategy, Poll Value, and Notify As.
  5. Click Save.

    • Related Articles

    • Site24x7 Real User Monitoring (RUM) - Data Collection

      When you include Site24x7 RUM beacon script in your web pages, the following data is collected. All data that's being collected is in accordance with GDPR compliance. Performance details of web page load time - Metrics like response time of web page ...

    • Troubleshooting false positive alerts in monitoring

      Problem False positive alerts are being generated. Possible cause The monitoring system is down in some locations. The Website monitor might be configured for one location, such as Seattle, but may appear down when accessed from another location, ...

    • No data for service and process in Windows server monitor

      If you see "No Data" for process and service metrics (such as CPU or memory usage of monitored services) in the Site24x7 Windows server monitor user interface, follow the troubleshooting steps below. Run PowerShell Commands Open PowerShell as ...

    • Roles supporting tunnel management and path data in VMware VeloCloud SD-WAN

      Introduction In VMware VeloCloud SD-WAN, the ability to create or modify tunnels and view path (tunnel) data depends on the user role. This ensures that configuration changes and diagnostic insights are restricted to authorized users. The table below ...

    • Where are Site24x7's physical data storage regions located?

      Site24x7's integrated data centers are located in the US, European Union, India, China, Australia, and Japan. All Site24x7 customer-related data are stored in these physical storage regions. Data Center Primary Data Center Disaster Recovery Data ...