Monitor Groups
How can I change my current organization name?
If you'd like to change your company name—for instance, from Zylker to Vtitan—follow the below steps: Log in to Site24x7. Navigate to My Account > Change Organization Name. On clicking Change Organization Name, you will be redirected to Zoho ...
What to do if I create a new Site24x7 account by mistake even though my organization has an existing account?
When your organization already holds an existing account in Site24x7 and you create a new one by mistake, you can follow these steps: Terminate your Site24x7 account. Terminate your newly created organization. Request your admin to add you as a user ...
Setting up Zoho Directory and assigning Org Admin roles
Setting up Zoho Directory for your organization Providing the Org Admin role to a user Converting an Org Admin to a user Setting up Zoho Directory for your organization Learn how to set up a Zoho Directory account for your organization. Providing the ...
How to separate the combined date-time column in exported CSVs
Follow the below steps to separate the combined date-time column into two individual date and time columns. The following steps will be applicable for LibreOffice Calc for Linux. Step 1 Open the downloaded CSV file and choose Date (MDY) from the ...
How does the Poll Strategy setting work for website monitors?
When configuring thresholds for performance metrics, you can set strategies that the website monitor will use to send alerts during a threshold breach. There are twelve options available: Poll count Poll average Time duration Average time Poll sum ...
What are the promotional emails sent by Site24x7?
Site24x7 sends promotional emails to make your Site24x7 onboarding process smooth, introduce you to the various important services we offer, suggest new features, follow-up on individual demos, distribute monthly newsletters, communicate seminar, or ...
What are the various transactional mails sent by Site24x7?
Site24x7 sends transactional mails to convey important updates about the monitors you've added, including alerts, reports, and more. These emails help you track processes, receive real-time notifications related to the monitors, and stay updated from ...
OAuth token Generation
Create a Slack app. Select the workspace that you need to access using Slack Web API. Navigate to Permission and configure the Workspace URL in Redirect URL. Navigate to Scopes and add the below scopes to User Token Scopes: users:read ...
What are the major differences between Monitor Groups and Tags
Monitor Groups A Monitor Group helps in logically grouping resources, and provides a business perspective of the resources. It can be used for: Filtering monitors in the Home tab - Monitor Status Page. Filtering monitors in Configuration Rules and ...
Get to know more about Hourly Billing
Minimum amount for purchasing Hourly Billing Based on the value of the currency you have opted for, you will be charged a minimum fixed amount on a monthly basis for the monitors under the Hourly Billing option. USD, JPY, AUD, SGD, EUR, GBP, and CNY ...
How can I choose resources in a monitor group for third-party integration
By associating the monitor group with a tag, you can select the resources in a monitor group for third-party integration. Read how to add a tag to a monitor group. Once you have added a tag to the group, choose the tag to integrate the resources ...
What are the common OAuth errors and how to solve them?
While configuring OAuth, here are a few errors that you might face. They are: Invalid Redirect URI - Error_invalid_redirect_uri Invalid Code - invalid_code OAuth Scope associated to the OAuth Access Token is disallowed. - error_code: 1120 Invalid ...
Postman configuration for authorizing Site24x7 requests
For configuring Postman to use OAuth 2.0 authorizations, you will need a Client ID and Client Secret of a server-based client. If you already have one, you can skip Part I and directly move to Part II; else follow the steps below: Part I: Creating ...
How is the basic and advanced monitor count calculated in the Site24x7 web client?
Site24x7 licensing and pricing works based on the type of monitor. Monitors are classified as basic and advanced monitors. The Super Admins can view a detailed breakdown of license usage with License Usage Summary. The monitors in your Site24x7 ...
Can I view monitors based on basic and advanced in the Site24x7 web client?
Yes, the monitors in your Site24x7 account can be viewed based on Basic and Advanced monitors. Please follow the steps below: Log in to Site24x7. Go to Home > Monitors. In the Monitor Status page, you can see the number of Basic and Advanced monitor ...
How does unit conversion work for performance charts and dashboards?
The values and their respective units shown in the performance charts and custom dashboards will automatically be changes to a higher unit, once a threshold is reached. The unit conversion will be done based on the average value calculated for the ...
How to generate a HAR file?
HTTP Archive (HAR) stores all web requests made by the browser, including: The request and response headers and bodies. Connection, response, and download times. Failed requests or network errors. HAR files help troubleshoot issues related to speed, ...
FAQs related to unsubscribing from Site24x7 emails
How do I unsubscribe from Site24x7 transactional emails? Transactional mails are used to convey important information regarding the product and hence you cannot unsubscribe the mails. You can contact Account Contact to stop receiving alert emails. If ...
Domain configurations for location server IPs
Site24x7 provides the option to whitelist domain/IP addresses of the global location servers to overcome the firewall restrictions at the user end. Now, you can whitelist the domains restricted to a geographic region. For example, when you whitelist ...
Breakdown of the bulk action codes in the audit logs
Use the below codes to read and understand the bulk actions in the audit logs: Bulk Action Codes Threshold Profile 0 Location Profile 1 Notification Profile 2 User Alert Groups 3 Check Frequency 4 IT Automation 5 Activate Monitor 6 Suspend Monitor 7 ...
API calls best practices
Some of the best practices that you can follow to use APIs effectively Fetch data based on your configured polling frequency. For example, if you want to fetch the log reports for a monitor with a polling frequency of 5 minutes, use ...
API to recreate an outage
In cases where an outage is not reported or it has been accidentally deleted, you can recreate it using the following API: $ curl https://www.site24x7.com/api/reports/outage/<monitor_ID>\ -X PUT \ -H "Content-Type: ...
Amendments to Site24x7 Monitor Names
We've recently renamed a few of our Monitors to help keep in sync with the current IT and DevOps trends. The new monitor names are designed to correctly resonate with the IT & DevOps crowd. We've made necessary changes in the Web client, Help ...
Understanding different performance variables and calculations used in Site24x7 Reports
Site24x7 monitors your critical resources round-the-clock and presents those stats and trends holistically to you via comprehensive reports. This article intends to throw more insight into the various availability and performance parameters captured ...
Global Parameters: List of supported Date and Time Components
To configure a Global Parameter with a strategy Current Date and Time, you must specify the respective Date and Time pattern string in the Parameter Value field. Letters specified in the below table alone can be used to generate the pattern strings. ...
What is Polling in Site24x7?
Site24x7 captures the uptime and critical performance status of your websites, servers, and web applications. To achieve this, Site24x7 persistently checks the availability and collects relevant performance data from your monitored resources at ...
How does Site24x7 roll out IP updates to customers?
Once an IP location update in planned by Site24x7, we make sure our customers are kept informed via email and our community post. This information will be passed onto the customers at least a four days prior to the actual IP being made live. This is ...
How to set thresholds and get alerted based on the number of DOWN locations?
By configuring the proper thresholds for your web application, you can decide when to get alerted for a DOWN monitor. Let's say you have a web application that you monitor from our three global locations and your downtime rule is set as three ...
Site24x7's intelligent polling logic during Monitor outage
For Internet Service monitors, the Starter, Pro, Classic, and MSP paid plans allow you to monitor websites from eight test locations (one primary and seven secondary). The Enterprise and Elite plans support monitoring from up to 16 locations (one ...
Monitor types that can be cloned using Site24x7 Clone option
To create an exact copy of your existing monitor with the same configuration settings, you've to access the "Clone" functionality in the client. Most of the internet-facing services that Site24x7 supports can be cloned. Please find below the list of ...
Browser requirements for accessing Site24x7 web client
Users of Site24x7 are recommended to update your current browsers to the latest version to ensure fast and uninterrupted user experience. In case there is a problem accessing the Site24x7 web client, please make sure to update to these browser ...
How does Site24x7 always ensure the availability of its location agents during monitoring?
Site24x7 uses a preferred location recheck logic in the back-end to ensure the availability of all monitoring locations. This logic is only applied when you've disabled the option "Restrict monitoring within selected locations" in the Add or Edit ...
Steps to partially update monitor settings in bulk using API
Monitor details like notification profiles, threshold and availability can be changed/updated in bulk using API without affecting the existing configuration settings. Use Case: A user wants to change only the notification profile of a monitor without ...
Alert Suppression – achieve better false alerts protection through dependency configuration in monitor groups
To help limit the number of alerts sent when critical devices fail, Site24x7 allows you to create dependency relationships between the critical device monitors and the monitors for resources that lay beyond these devices. A network outage usually ...
Getting notified on IP updates
For an uninterrupted monitoring experience, IP addresses of Site24x7's monitoring locations should be whitelisted in your firewall policy. During any IP related update, Site24x7 will usually notify you via the methods listed below: You'll be promptly ...
Automating your IP allowlisting
For an uninterrupted monitoring experience, IP addresses of Site24x7's monitoring locations should be allowlisted in your firewall policy. Read this article to know more. Now, Site24x7 has mapped all the IP addresses of our global monitoring ...
Monitor the network and system monitoring product of your company for free
Site24x7 monitors the uptime and integrity of the monitoring product used by your company. Site24x7 provides, what we call, "Free Complement your IT Monitoring", by monitoring your systems management products using a server agent-based approach. You ...
How to mark a monitor outage as UP after a scheduled maintenance window?
The polling mechanism of a monitor, pause during a scheduled maintenance window and it causes the monitor to be in a down status during this window. The maintenance period affects the overall availability, which is then reflected in the availability ...
Outgoing IP to be allowlisted from your network for API Access
Site24x7 APIs help to achieve all operations that can be performed on our web client. You can try allowlisting the domain accounts.zoho.com. If you're not able to do that, then you can allowlist the following IP addresses: 204.141.42.100 ...
What is uptime?
Uptime is the amount of time (in days, hours, and minutes) the server, network, or website has been running (up). This is usually listed as a percentage, like 99.9% uptime for a given period of time. View the uptime for a server, network, or website ...
Next page