Terminating a duplicate Site24x7 account

What to do if I create a new Site24x7 account by mistake even though my organization has an existing account?

When your organization already holds an existing  account in Site24x7 and you create a new one by mistake, you can follow these steps:


  1. Terminate your Site24x7 account.

  2. Terminate your newly created organization.

  3. Request your admin to add you as a user to the existing Site24x7 account.

  4. Accept the invite to join as a user.


    • Related Articles

    • Monitor and validate DNS IP changes using regex

      DNS administrators often monitor their DNS servers to detect changes in domain resolution and ensure IP mappings remain secure and accurate. Problem When your organization adds or modifies an IP address for your domain name, it’s critical to: Be ...

    • Validating sender email using DKIM authentication

      What is DKIM? DomainKeys Identified Mail (DKIM) is an advanced authentication method used widely by email service providers to verify the email from the point of its origin by validating the email sender. It allows the email senders to authenticate ...

    • Exclude Site24x7 monitoring traffic from Google Analytics

      You can exclude traffic from the Site24x7 Web Transaction (Browser) monitor and Webpage Speed (Browser) traffic from Google Analytics in two ways. To exclude traffic for the Web Defacement monitor, you can follow the first method. 1. Creating a ...

    • Monitor websites that require a HTTP POST to determine availability

      You can monitor websites that require HTTP POST to determine availability. You can configure HTTP request methods to be passed (POST/GET/HEAD/POST XML) under the HTTP Configuration while adding a monitor itself. Log in to the Site24x7 client and ...

    • Troubleshooting false positive alerts in monitoring

      Problem False positive alerts are being generated. Possible cause The monitoring system is down in some locations. The Website monitor might be configured for one location, such as Seattle, but may appear down when accessed from another location, ...