Get to know more about Hourly Pricing

Get to know more about Hourly Billing


Minimum amount for purchasing Hourly Pricing
Based on the value of the currency you have opted for, you will be charged a minimum fixed amount on a monthly basis for the monitors under the Hourly Pricing option.


    • USD, JPY, AUD, SGD, EUR, GBP, and CNY have a minimum value of one unit.

    • The minimum value for INR is Rs. 46.

 

Adding Non-Hourly Pricing monitors after enabling Hourly Pricing

The Hourly Pricing option is activated when your license limit has exhausted. But what if you haven't exceeded your license limit, and you wish to add an Hourly Pricing monitor? 

In that case, the number of monitors that are added under Hourly Pricing will be included under your license as long as they don't exceed the license limit. Example: Your license limit is 100 monitors and you have 96 non-Hourly Pricing monitors. When you add four new Hourly Pricing monitors, they will be included in your license.

When you add new non-Hourly Pricing monitors, they will replace the Hourly Pricing monitors, and the Hourly Pricing monitors will be moved out of the license limit.

Disabling Hourly Pricing

1. Disabling Hourly Pricing for Site24x7 MSP:

When Hourly Pricing is disabled, all the monitor types that support Hourly 

Pricing will be suspended in MSP.

    • If the Hourly Pricing option is disabled at the customer level, the monitors will be suspended for those customer accounts.

    • If the Hourly Pricing option is disabled at the MSP level, all the monitors under Hourly Pricing will be suspended for all customers.

2. Disabling Hourly Pricing for Business Units (BU) and normal plans:

If the Hourly Pricing option is disabled, monitors beyond the current license limit will be disabled.

 

Once you enable the Hourly Pricing option for MSP, adding additional monitors up to a 20% breach will not be supported.

If there are such active monitors in your account, they will be treated as monitors under Hourly Pricing until they're suspended. After suspending them, you will not be able to activate them if they are monitors that don't support Hourly Pricing.

 

Upgrading or downgrading

Upgrading or downgrading your account will not affect the Hourly Pricing monitor usage calculation, as the calculation is based on the license limit of the pack to which you have upgraded or downgraded.

 

When you downgrade your account, the monitors that don't support Hourly Pricing beyond your license limit will be suspended.

 

What happens during account termination?

If you wish to terminate your account before the monitors under Hourly Pricing are charged for their monthly usage, the Hourly Pricing monitor usage will be calculated and you will be billed through Payments.

 

  • When the payment is submitted, you will be allowed to terminate your account using the normal termination process.

  • If the Hourly Pricing-related payment fails, you will be provided with an error message prompting you to try again. In this case, please contact support@site24x7.com for further assistance.

 

APM Instance

Once you purchase an APM Host License, APM Instance will stop supporting Hourly Pricing.