Reporting
API response changes while using Custom Time Period in Reports
If you've chosen a custom time period for generating a Summary report, Availability Summary report, or Performance report, and the resultant reporting range is equivalent to that of a system-provided time range, then the final API JSON response data ...
Different cases considered for domain scoring and severity benchmarking in Anomaly Dashboard.
The following methodologies (in the same order specified below) are usually considered for the final score determination: 1. Another attribute of the same monitor detected as anomalous It facilitates the increase of the overall anomaly score if an ...
What are the different global time periods and their relevant duration used by Site24x7's reporting engine?
Site24x7 provides the following time periods for report generation: Time period Duration used for reporting Last 1 Hour From 60 minutes ago until the current time Last 6 Hours From 6 hours ago until the current time Last 12 Hours From 12 hours ago ...
How are the average values calculated in Global Benchmark Report and Monitor Group Performance Report?
Response time data in a Monitor Group Performance report and Monitor Group Global Benchmark Report is calculated using different logic. As a result, you may notice a slight deviation in the average values deciphered from these reports. Monitor Group ...
Validating sender email using DKIM authentication
What is DKIM? DomainKeys Identified Mail (DKIM) is an advanced authentication method used widely by email service providers to verify the email from the point of its origin by validating the email sender. It allows the email senders to authenticate ...
Global Benchmark reporting with multiple monitor types in monitor groups
Global Benchmark Report lets you quickly analyze and benchmark availability and response time trends of Websites, REST API endpoints, and REST API Transaction monitors for a selected time period. You can use this report to measure your various ...
Calculating average availability and response time SLAs in Executive Summary SLA reports
Site24x7's Executive Summary SLA Report lets you gather comprehensive updates on availability and response time SLA targets achieved by individual monitors in your monitor group for a selected time period. You can additionally baseline your actual ...
List of monitors and their respective performance attributes for which anomaly detection is enabled.
Anomaly Report tracks the performance of critical attributes over a specified time span and detects any outliers based on the comparison made between the current value and the baseline average 95th percentile value recovered over the past four weeks ...
List of granularity supported for each time period in Site24x7 reports
Site24x7 offers raw, hour, day, week and month based reports for selected time periods. The detailed matrix is provided below: TIME PERIOD OPTIONS GRANULARITY SUPPORTED DEFAULT OPTION Last 1 Hour Raw, Hour Raw Last 6 Hours Raw, Hour Raw Last 12 Hours ...
Unable to view historical data in reports
You may not be able to view the historical data in reports if you have changed the location. If you wish to get the data of the locations that you have set earlier, you may have to change the location to the older one and pull the data accordingly. ...
Troubleshooting steps when scheduled reports are not received
Please ensure the following steps are done to receive scheduled reports as configured: Check in other folders and filters (if any) In POP/IMAP configurations, an email can be deleted from the mail server if the delete command is issued. This deletes ...
Access Site24x7 old web client and reports
The old web client has been deprecated and will be discontinued shortly. However, existing customers can still access the old web client and reports by following the steps below: Login to Site24x7. Click My Account link on the top right corner. ...
Create an email template
Email templates help you to customize the content of an alert mail. The alert emails that you receive contains information on monitors that go to the Down or Trouble state. Creating an email template helps you to define the actions that are to be ...
Choosing a format for the alert mails
You can customize your email template and receive alert mails in text or HTML format. The text format can be chosen if you want to get mails with only content and no charts. Please follow the below steps to customize your email template: Login to ...
Modify the notification profile in bulk
You can modify an existing notification profile or add a new profile and map the same to all the monitors using the bulk action. Watch a video Log in to Site24x7 and navigate to Admin > Inventory > Bulk Action > Modfy Notification Profile. On the ...
Share monitoring reports with your customers
Site24x7's monitoring reports can be shared with your customers and the public and accessed without any login. You can generate permalinks and Iframe code snippets that can be used to share these reports with your customers. Following the steps below ...
Publish the availability status of my services to my NOC teams
You can publish the availability status of services to your NOC teams via Site24x7 Operations Dashboard. Operations Dashboard will show the most recent status of all your services across your configured monitoring locations, and will auto-refresh ...
Customize your monitoring reports and Status Pages by adding company logos and more
Site24x7 monitoring reports and Status Pages can be customized to include your company logo and theme color. To customize your reports and status pages, please log in to Site24x7 web client; navigate to Admin > Report Settings > Customize Report. ...
Choose the frequency of my monitoring reports
The frequency of monitoring reports can be configured under Admin > Report Settings > Scheduled Reports > Schedule Report In the Schedule Report page, you can define the following activities: Give a display name for your report Choose the report ...
Export my monitoring reports
You can export your monitoring reports in CSV or PDF formats, in addition to emailing the report. Follow the steps below to export your reports: Log in to Site24x7 and navigate to Reports. Select your required report. Click Share This option at the ...
Root Cause Analysis Report
Root Cause Analysis (RCA) is a detailed analysis of a particular downtime instance to identify what caused the downtime. This information is not usually available in a conventional down alert email or message. RCA helps you zero-in on the actual ...