Calculating average availability and response time SLAs in Executive Summary SLA reports
Site24x7's Executive Summary SLA Report lets you gather comprehensive updates on availability and response time SLA targets achieved by individual monitors in your monitor group for a selected time period. You can additionally baseline your actual response time SLA data against a best-in-class response time value calculated by Site24x7's reporting engine.
Response time SLA is based on the average of the Success target for each monitor in that monitor group. Similarly, Availability SLA is based on the average of the actual availability SLA of each monitor in that group.
Also, the average availability and response time SLA values of a monitor group is calculated based on data from SLA configured monitors
alone. Which means, if your monitor group has 10 monitors, where only 5 monitors have SLA targets associated to them; then the average SLA success target of each of these 5 monitors alone would be considered for the final SLA calculation.
Also, if a specific monitor in that group has more than one SLA associated to it, then only the value from the first configured SLA will be considered for the average calculation.
Site24x7 provides unique SLA management capabilities that assist organizations to define SLAs and proactively monitor their compliance. The agreements can contain service performance metrics for the levels of availability, response time, or both, and ...
Site24x7 Customer Support SLA
Severity Level 1: Site24x7 does not function without a fix being applied and when the problem has significant effect on the revenues or business operations of Subscriber. Severity Level 2: Site24x7 can function. However, it provides incorrect results ...
API response changes while using Custom Time Period in Reports
If you've chosen a custom time period for generating a Summary report, Availability Summary report, or Performance report, and the resultant reporting range is equivalent to that of a system-provided time range, then the final API JSON response data ...
Explain the 'SLA - Time Remaining' field in the Operations Dashboard
Add a dashboard view and get an at-a-glance status of the uptime and performance of all your applications and servers from multiple locations. The SLA- Time Remaining field in the NOC dashboard conveys the time duration remaining for a monitor's SLA ...
Avoid Scheduled Maintenance window from affecting my Availability SLA reports
By default, when SLA reports are generated, monitors under maintenance will not be considered as 'Up' or 'Available'. However, you can customize these reports to treat the monitors as up during the scheduled maintenance time period. Log In and ...