Email templates to customize alert emails

Create an email template

Email templates help you to customize the content of an alert mail.

The alert emails that you receive contains information on monitors that go to the down or trouble state. Creating an email template helps you to define the actions that are to be followed after a down or a trouble alert.

Use Case:
Consider the scenario where a monitor goes to the trouble state. In such a case, you would want your team to pause for a few minutes and if the issue persists, restart the service.

Having your own email template becomes useful in such cases. These details can be mentioned in the content section of the template. This way, the corresponding teams in the organization can be effectively communicated with the exact details of the issue and the instructions to deal with it. 




    • Related Articles

    • What is a plugin template and a plugin monitor?

      Plugin Template:A plugin template is a set of attributes to be monitored.  Example: mysql.py file consisting of attributes like slow queries, reads, writes etc Plugin Monitor: A monitor that uses a plugin template for monitoring purposes Example: The ...

    • Add a device template to my network monitor

      If there is no preset template corresponding to your device, you can create one based on your need. Log into your Site24x7 account and navigate to Network > Device Templates. In the Device Templates screen, click Add Device Template, located at the ...

    • Validating sender email using DKIM authentication

      What is DKIM? DomainKeys Identified Mail (DKIM) is an advanced authentication method used widely by email service providers to verify the email from the point of its origin by validating the email sender. It allows the email senders to authenticate ...

    • Associate a device template with my network monitor

      After successfully adding a network monitor, you can add and associate a device template with that network device. Both default and custom templates can be associated with network devices. You must add and associate a device template with a network ...

    • Change the email address of an admin user after migration

      Please follow the below steps: Sign in to your Site24x7 account Click My Account from the pull-down menu at the top right Click Change Email Address from the options given below You will be taken to accounts.zoho.com  In the Zoho Accounts page, click ...