Microsoft Windows Applications
Configuring your firewall to allow Site24x7 Windows Update Monitoring to connect to the Microsoft domains
To allow the Windows Server Update Services to connect to the Microsoft domains for Site24x7 Windows Updates monitoring, ensure that your Windows Server Update Services have access to ports like 80 and 443 on the following domains: ...
What should I do if Service Health data collection in Microsoft 365 monitor is not happening?
Your Microsoft 365 monitor's Service Health data collection may have stopped because of the recently updated Microsoft 365 Service Communications API policy. Follow the steps below if Service Health data collection in your Microsoft 365 monitor is ...
No data for user-level metrics in Office 365
You may not be able to obtain data for user-level metrics for your Microsoft 365 monitor because the user names and group names from the Microsoft API response might be encrypted. This can be avoided by turning off the setting. To troubleshoot, ...
Security for SQL Server Monitoring
Do I have to provide my SQL Server credentials for Site24x7 to monitor them? No, Site24x7 does not ask for your SQL Server credentials for monitoring. Does Site24x7 connect to the SQL Servers directly? No, Site24x7 does not connect to the SQL ...
Why is the "Availability storage" resource group in my failover cluster marked as Down?
The Resource Groups tab in Site24x7 (Server > Windows Cluster > click on the monitor) lists all the resource groups in a failover cluster and monitors their current status. 'Available Storage' is one of the resource groups in Windows Failover ...
Is there a limit on the metrics monitored for all the application monitors like IIS and SQL?
Yes, for every application monitored, there is a limit on the number of metrics monitored within the application. The given limit is for a single monitor. Monitor Type Licensing Limit IIS Basic 100 sites, 100 applications, 100 application pools. For ...
Troubleshooting tips when there are continuous alerts for SQL performance metrics including page reads/sec, page writes/sec, page life expectancy
Page reads and writes per second denote the number of physical database page reads and writes issued respectively. Page life expectancy is the number of seconds a page will stay in the buffer pool without references. These are critical performance ...
Troubleshooting steps if the Microsoft Windows applications are not getting auto-discovered
Once the Windows server is added for monitoring, Windows applications including IIS, SQL, Exchange, SharePoint, Active Directory, Hyper-V, BizTalk will be automatically discovered and marked for monitoring. In case this does not happen, follow one or ...
Troubleshooting steps when child monitors are in DOWN state, while the Windows server monitor is UP
Consider you have added a Windows server monitor and SQL and IIS servers running in your environment have been auto-discovered and marked for monitoring (as child monitors). However, the child monitors are turned to the DOWN state, while the ...
FAQs related to monitoring your Office 365 services using Microsoft Graph APIs and Service Communication APIs
Why do I get the error message You cannot access this application during the authentication process? To access the Microsoft reporting APIs, Site24x7 requires a consent from the Global Admin. So, login with a Global Admin Office 365 account and try ...
FAQs related to SQL cluster monitoring
Please find below some common FAQ's related to the migration from stand alone SQL servers to SQL failover cluster: Will my SQL clusters be monitored automatically now that you have released the feature? Yes, with an upgrade to the agent's latest ...
How to check if a perfmon counter is present?
Please follow the below steps: Open the server machine in which there is an issue Start > Run and then type perfmon In the perfmon window, expand Monitoring Tools under Performance and select Performance Monitor Now, click on the (+) icon (green ...
Why am I not alerted when mails are not received by the Edge Transport Role server?
Edge Transport Role server in a Microsoft exchange set up handles the internet-facing mail flow which provides SMTP relay and smart host services for the exchange organization. Use case: The user is not alerted if emails are not received by the Edge ...
How to rebuild the perfmon counters if some of them are missing?
We use perfmon counters to fetch data to monitor the Microsoft applications like IIS, SQL etc. In cases where the user finds no data collection or some of the metrics missing, it might be related to some of the perfmon counters missing. To rebuild ...
Can I customize the way I monitor the applications on my IIS server?
Users can customize the way they want to view their applications on the Site24x7 dashboard. Users can view active/inactive/suspended applications. Only active applications and their corresponding sites will be auto discovered and listed for ...
Export SQL database details
Please follow the below steps to fetch individual database reports from SQL servers: Log in to Site24x7. Navigate to Server > Microsoft SQL Server > click on the SQL server from which you want to export data. Go to Database, and scroll down to ...
Set global and individual threshold setting for IIS monitors
You can configure individual and global threshold settings for metrics including application pools and sites in your IIS application monitor. Please follow the below steps to set threshold at a global level: Log in and navigate to Home > Monitors > ...
Permission to be given in cases where certain metrics of the SharePoint server does not appear in the Site24x7 web client
In cases where metrics of SharePoint related to Web Application and Content Database do not show up in the Site24x7 dashboard, the user might come across one of the following error messages in Installation ...
Will my Microsoft Windows application monitor delete automatically when uninstalled from my server?
No, monitored Microsoft Windows applications do not get deleted automatically when uninstalled from servers. One of the reasons is because the historical data cannot be recovered. If the user wants to delete an/a IIS/SQL/Sharepoint/Exchange/Docker ...
Troubleshooting steps when no data is received from the SQL server
As we use "Perfmon" to fetch data for Microsoft SQL monitoring, please check if the counters related to SQL are present in the user's perfmon. Please follow the steps below: Open the server machine in which the issue is occurring Start -> Run and ...
Why do I see "No Data" for the performance metrics under my Office 365 monitor?
Data collection for Office 365 takes place only once in a day. That's the reason for the message "No Data" under Sites, Domains, Exchange, Skype, and SharePoint, if the data collection had happened before 24 hours. To view data, select the time frame ...