Troubleshooting steps when child monitors are in DOWN state, while the Windows server monitor is UP
Consider you have added a Windows server monitor
and SQL and IIS servers running in your environment have been auto-discovered and marked for monitoring (as child monitors). However, the child monitors are turned to the DOWN state, while the associated server monitor remains UP.
In such a scenario, try one or more of the following steps to troubleshoot:
- Restart the Site24x7 Windows Agent service and check if the status of the child monitors have been updated in the next consecutive poll.
- Log in to Site24x7 and go to Server > Server Monitor > click on the associated server. Beside the display name, hover on the hamburger icon and click on Discover Applications. This should update the status of the child monitors.
If the issue still persists, zip the logs folder and the _ID.info files (present in C:\Program Files (x86)\Site24x7\WinAgent\monitoring\bin\AppBin) and mail to email@example.com
Troubleshooting steps for On-Premise Poller
Prerequisites and basic details: Prerequisites for installing On-Premise Poller Necessary ports to allow access to the installed On-Premise Poller How secure is On-Premise Poller Amount of bandwidth consumed by the On-Premise Poller software Adding ...
How do we verify the Site24x7 Windows Server Monitoring Agent script?
All the scripts and executables in the Site24x7 Windows Server Monitoring Agent are digitally signed. To verify the digital signature, we compare the certificate name and the serial number of the digital signature associated with the script with ...
How do you enable or disable Management Actions in your Windows server?
Management Actions can be used to start or stop VM configurations in a Hyper-V server, services in a Windows server, or sites and application pools in an IIS server. These actions can't be performed if Management Actions is disabled in the server ...
How to retrieve logs from server-agent-based monitors?
If you have a Windows agent, you can use the following path to retrieve the agent logs: Go to the installation directory > Site24x7 > WinAgent > Monitoring > Logs If you have a Linux server, you can retrieve logs for your server agent by using the ...
Troubleshooting steps if no data is seen/available for a Windows server monitor
As we use WMI queries to fetch data for a Windows server monitor, please check if the related counters are working properly. Please follow the steps below: Open the server machine in which the issue is occurring. Check if the WMI repository is ...