Troubleshooting steps when child monitors are in DOWN state, while the Windows server monitor is UP
Consider you have added a Windows server monitor and SQL and IIS servers running in your environment have been auto-discovered and marked for monitoring (as child monitors). However, the child monitors are turned to the DOWN state, while the associated server monitor remains UP.
In such a scenario, try one or more of the following steps to troubleshoot:
- Restart the Site24x7 Windows Agent service and check if the status of the child monitors have been updated in the next consecutive poll.
- Log in to Site24x7 and go to Server > Server Monitor > click on the associated server. Beside the display name, hover on the hamburger icon and click on Discover Applications. This should update the status of the child monitors.
If the issue still persists, zip the logs folder and the _ID.info files (present in C:\Program Files (x86)\Site24x7\WinAgent\monitoring\bin\AppBin) and mail to support@site24x7.com
Related Articles
Troubleshooting tips for log collection errors
The following is a list of possible log collection errors and the solutions to fix them: Error message Reason Solution Upload Limit Reached You might have reached the maximum upload limit configured for this log type in the current billing cycle. ...Troubleshooting steps for On-Premise Poller
Prerequisites and basic details: Prerequisites for installing On-Premise Poller Necessary ports to allow access to the installed On-Premise Poller How secure is On-Premise Poller Amount of bandwidth consumed by the On-Premise Poller software Adding ...Troubleshooting VMware ESX hardware monitor sensor data
If your VMware ESX hardware monitor displays inaccurate or outdated sensor data that does not reflect the actual state of the ESX server, follow these steps to refresh the hardware health data: Steps to fix outdated sensor data: Log in to the VMware ...How to view perfmon counters in Windows?
To monitor specific Windows performance (perfmon) counters with Site24x7's plugin integration, you need to get the names of the performance counters from the Windows Performance Monitor on your server. Follow the steps below to get the names of the ...How do we verify the Site24x7 Windows Server Monitoring Agent script?
All the scripts and executables in the Site24x7 Windows Server Monitoring Agent are digitally signed. To verify the digital signature, we compare the certificate name and the serial number of the digital signature associated with the script with our ...