Child monitor is Down

Troubleshooting steps when child monitors are in DOWN state, while the Windows server monitor is UP

Consider you have added a Windows server monitor and SQL and IIS servers running in your environment have been auto-discovered and marked for monitoring (as child monitors). However, the child monitors are turned to the DOWN state, while the associated server monitor remains UP.
In such a scenario, try one or more of the following steps to troubleshoot:
  • Restart the Site24x7 Windows Agent service and check if the status of the child monitors have been updated in the next consecutive poll.
  • Log in to Site24x7 and go to Server > Server Monitor > click on the associated server. Beside the display name, hover on the hamburger icon and click on Discover Applications. This should update the status of the child monitors.

If the issue still persists, zip the logs folder and the _ID.info files (present in C:\Program Files (x86)\Site24x7\WinAgent\monitoring\bin\AppBin) and mail to support@site24x7.com

    • Related Articles

    • No data for service and process in Windows server monitor

      If you see "No Data" for process and service metrics (such as CPU or memory usage of monitored services) in the Site24x7 Windows server monitor user interface, follow the troubleshooting steps below. Run PowerShell Commands Open PowerShell as ...

    • Synthetic browser module prerequisite and troubleshooting guide for On-Premise Pollers

      Introduction This document provides a structured troubleshooting guide for resolving issues encountered during the download process of On-Premise Poller for Synthetic (Browser) Module. It covers possible statuses, check-up steps, remedies, and ...

    • How to uninstall the Site24x7 Windows Server Monitoring Agent

      Method 1: To uninstall the Site24x7 Windows Server Monitoring Agent, click the link below: https://staticdownloads.site24x7.com/server/Site24x7WindowsAgentUninstall.zip Unzip and execute the Uninstall.bat file in the Command Prompt as an ...

    • Troubleshooting steps when no data is received from the SQL server

      As we use "Perfmon" to fetch data for Microsoft SQL monitoring, please check if the counters related to SQL are present in the user's perfmon. Please follow the steps below: Open the server machine in which the issue is occurring. Start -> Run and ...

    • What are Basic and Advanced Monitors?

      Site24x7 licensing and pricing work based on the monitor type categorization. For the ease of usage and based on the complexity of monitoring, we have categorized Site24x7 monitors as Basic Monitors and Advanced Monitors. We typically charge for a ...