Troubleshooting steps when child monitors are in DOWN state, while the Windows server monitor is UP
Consider you have added a Windows server monitor and SQL and IIS servers running in your environment have been auto-discovered and marked for monitoring (as child monitors). However, the child monitors are turned to the DOWN state, while the associated server monitor remains UP.
In such a scenario, try one or more of the following steps to troubleshoot:
- Restart the Site24x7 Windows Agent service and check if the status of the child monitors have been updated in the next consecutive poll.
- Log in to Site24x7 and go to Server > Server Monitor > click on the associated server. Beside the display name, hover on the hamburger icon and click on Discover Applications. This should update the status of the child monitors.
If the issue still persists, zip the logs folder and the _ID.info files (present in C:\Program Files (x86)\Site24x7\WinAgent\monitoring\bin\AppBin) and mail to support@site24x7.com
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