FAQs related to monitoring your Office 365 services using Microsoft Graph APIs and Service Communication APIs
Why do I get the error message You cannot access this application during the authentication process?
To access the Microsoft reporting APIs, Site24x7 requires a consent from the Global Admin. So, login with a Global Admin Office 365 account and try the authentication process again.
Will you store my Global Admin account credentials?
No, we do not store the credentials and only get the access tokens by using Microsoft APIs to get performance data.
Why do I have to authenticate twice?
Site24x7 uses Reporting Graph APIs for accessing the Office 365 reports, and Microsoft Office Management APIs for accessing the Service Health Reports*. So, the permission sets and the access token APIs will be different. This is why we would require you to authenticate twice.
Do I need to install an agent to monitor the Office 365 servers?
No, this is agentless monitoring. Performance data is fetched using Windows Graph APIs and sent to the Site24x7 data center.
*Note: We have made Service Health Report optional, as they are expected to be included in Graph APIs in the future. For now, we need you to authenticate Site24x7 separately to retrieve the Service Health Reports.
Related Articles:
Related Articles
Troubleshooting false positive alerts in monitoring
Problem False positive alerts are being generated. Possible cause The monitoring system is down in some locations. The Website monitor might be configured for one location, such as Seattle, but may appear down when accessed from another location, ...
No data for service and process in Windows server monitor
If you see "No Data" for process and service metrics (such as CPU or memory usage of monitored services) in the Site24x7 Windows server monitor user interface, follow the troubleshooting steps below. Run PowerShell Commands Open PowerShell as ...
Executables and scripts to allow for Windows server monitoring
One of the reasons you could not enable Site24x7 server monitoring could be your organization's group policy denying access to the executables, scripts, and batch files associated with Site24x7 server monitoring. Mark the following executables, ...
Exclude the selective SSH algorithms in On-Premise Poller during SFTP Transfer monitoring
By excluding SSH algorithms, you can restrict Site24x7 SSH Client from using the excluded algorithm while connecting to the SSH server during SFTP Transfer monitoring. Follow the steps mentioned below for SSH algorithm exclusion in On-Premise Poller ...
Sync Microsoft Entra ID users to Site24x7 via Zoho Directory
If you want to sync your user data from Microsoft Azure AD to Site24x7, you can do it with Zoho Directory's conditional assignment feature. Once synced, you can easily add users in Site24x7 without requiring manual intervention. The users added to ...