As we use "Perfmon" to fetch data for Microsoft SQL monitoring, please check if the counters related to SQL are present in the user's perfmon. Please follow the steps below:
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Open the server machine in which the issue is occurring.
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Start -> Run and then type perfmon (to open Windows Performance Monitor).
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In the perfmon window, (in the left pane) expand "Monitoring tools" under Performance.
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After expanding "Monitoring tools", click on "Performance Monitor" under it.
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Now in the right pane, click on the big green plus ( "+" ) icon (fourth from left) above the graph.
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A new window containing the counters will appear. It will contain information like Processor, Processor information etc.
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Scroll that list box and check if the following counters are present. If the counters are not available, please reload the relevant SQL counters.
Eg:
For Default Instances
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SQL Server:Locks
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SQLServer:Databases
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SQLAgent:Jobs
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For Named instances
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MSSQL$<instance name>:Locks
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MSSQL$<instance name>:Databases
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SQLAgent$<instance name>:Jobs
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Related Help Documentation: