Troubleshooting steps if the Microsoft Windows applications are not getting auto-discovered
Once the
Windows server is added for monitoring, Windows applications including IIS, SQL, Exchange, SharePoint, Active Directory, Hyper-V, BizTalk will be automatically discovered and marked for monitoring. In case this does not happen, follow one or more of the below steps to troubleshoot:
- Ensure the Auto discover applications on the server option is set to Yes in the Settings page (Admin > Server Monitor > Settings).
- Check for the version of the application that you want to be monitored.
- Check your license limit and make sure you have sufficient monitor count left in your account. If not, please upgrade.
- Log in to Site24x7 and go to Server > Server Monitor > click on the associated server monitor. Beside the display name, hover on the hamburger icon and click Discover Applications. This will discover and add the applications for monitoring.
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If the issue still persists, go to '<Installation Directory>\WinAgent\monitoring\logs', zip your logs, and mail them to
support@site24x7.com