Troubleshooting steps if the Microsoft Windows applications are not getting auto-discovered
Once the Windows server is added
for monitoring, Windows applications including IIS, SQL, Exchange, SharePoint, Active Directory, Hyper-V, BizTalk will be automatically discovered and marked for monitoring. In case this does not happen, follow one or more of the below steps to troubleshoot:
- Ensure the Auto discover applications on the server option is set to Yes in the Settings page (Admin > Server Monitor > Settings).
- Check for the version of the application that you want to be monitored.
- Check your license limit and make sure you have sufficient monitor count left in your account. If not, please upgrade.
- Log in to Site24x7 and go to Server > Server Monitor > click on the associated server monitor. Beside the display name, hover on the hamburger icon and click Discover Applications. This will discover and add the applications for monitoring.
If the issue still persists, go to '<Installation Directory>\WinAgent\monitoring\logs', zip your logs, and mail them to email@example.com
How does auto-discovery of child applications work?
Applications will be auto-discovered once the Windows or Linux agent is installed in your server. Auto-discovery will happen only if the option Auto discover applications on the server is set to Yes in the Settings page (Admin > Server Monitor > ...
Troubleshooting steps for On-Premise Poller
Prerequisites and basic details: Prerequisites for installing On-Premise Poller Necessary ports to allow access to the installed On-Premise Poller How secure is On-Premise Poller Amount of bandwidth consumed by the On-Premise Poller software Adding ...
How to collect Applications and Services Logs from Windows event logs
Site24x7 AppLogs uses the Windows Management Instrumentation (WMI) query on the Site24x7 Server Monitoring agent to fetch event logs. The WMI module requires the registry entry below to read the event logs from the Applications and Services Log ...
Issue with Microsoft Teams integration - Unable to locate Site24x7 connector in Microsoft Teams account
Managing apps in the Microsoft Teams admin center View the status of the Site24x7 app in Manage apps to determine whether it is allowed or disabled across your org. You can also configure app experience for specific users in your organization. In ...
How to troubleshoot my Windows PowerShell Plugin?
By default, the Site24x7 monitoring Windows agent will run as a SYSTEM user. In case, if you would like to verify if the plugin script is giving the output properly as SYSTEM user, follow these steps: Download PsExec from this link and extract the ...