No data for user-level metrics in Office 365

No data for user-level metrics in Office 365

You may not be able to obtain data for user-level metrics for your Microsoft 365 monitor because the user names and group names from the Microsoft API response might be encrypted. This can be avoided by turning off the setting. To troubleshoot, follow the steps below:
  1. Log in to the Microsoft 365 admin center.
  2. Go to Settings > Org settings

  3. Click on Reports.

  4. Deselect the option Display concealed user, group, and site names in all reports.

  5. Save the changes.
 From the next data collection, you will be able to see stats in the Site24x7 web client for user mailbox.
You should be a Global Administrator to perform the above actions. 



    • Related Articles

    • Data retention period for APM metrics

      For the latest information on data retention, please visit our updated page: Site24x7 data retention policy. Related Articles: Data retention period for Azure monitoring Data retention for logs Data retention in Real User Monitoring (RUM)
    • Site24x7 Real User Monitoring (RUM) - Data Collection

      When you include Site24x7 RUM beacon script in your web pages, the following data is collected. All data that's being collected is in accordance with GDPR compliance. Performance details of web page load time - Metrics like response time of web page ...
    • How are NetFlow interface metrics calculated?

      Overview NetFlow monitoring provides granular insights into interface-level traffic using flow records exported from network devices. These records contain packet and byte counts, which are then used to obtain key metrics such as the traffic rate, ...
    • Why do I see "No Data" for the performance metrics under my Microsoft 365 monitor?

      Issue In your Microsoft 365 monitor, you are unable to see health and performance metrics. Reasons and solutions This could be due to any of the following: Insufficient permissions to Site24x7 During Microsoft 365 monitor creation, you have to assign ...
    • Data retention in Real User Monitoring (RUM).

      For the latest information on data retention, please visit our updated page: Site24x7 data retention policy. Related Articles: Data retention period for Azure monitoring. Data retention period for performance data across Site24x7 monitors. Data ...