No data for user-level metrics in Office 365

No data for user-level metrics in Office 365

You may not be able to obtain data for user-level metrics for your Microsoft 365 monitor because the user names and group names from the Microsoft API response might be encrypted. This can be avoided by turning off the setting. To troubleshoot, follow the steps below:
  1. Log in to the Microsoft 365 admin center.
  2. Go to Settings > Org settings. 

  3. Click on Reports.

  4. Deselect the option Display concealed user, group, and site names in all reports.

  5. Save the changes.
 From the next data collection, you will be able to see stats in the Site24x7 web client for user mailbox.
You should be a Global Administrator to perform the above actions. 



    • Related Articles

    • Site24x7 Real User Monitoring (RUM) - Data Collection

      When you include Site24x7 RUM beacon script in your web pages, the following data is collected. All data that's being collected is in accordance with GDPR compliance. Performance details of web page load time - Metrics like response time of web page ...

    • No data for service and process in Windows server monitor

      If you see "No Data" for process and service metrics (such as CPU or memory usage of monitored services) in the Site24x7 Windows server monitor user interface, follow the troubleshooting steps below. Run PowerShell Commands Open PowerShell as ...

    • Understanding latency in data center operations

      Latency, measured in milliseconds (ms), is the time taken for a response to be generated by an application or service. Lower latency results in quicker responses. Latency can occur due to several factors like: Network traffic: High volumes can slow ...

    • FAQ on Custom Roles

      What is the Created permission and what does it allow users to do? The Created permission is a specific type of access control that permits users to perform actions such as View, Write, or Delete solely on the modules, like dashboard, that they have ...

    • Understanding data retention in Site24x7

      Data retention refers to the practice of storing data for a specific period to meet operational, legal, or business needs. It ensures that important information is available for compliance, audits, security investigations, and historical analysis. ...