Third party integrations
Preventing duplicate ticket creation in custom ticketing integrations via webhooks
Issue Alerts sent from Site24x7 to a webhook fail with a 400 error and are marked as duplicate events by the third-party system. Common cause This issue is likely caused by a possible misconfiguration in the Update URL and Close URL settings of the ...
Scope of ServiceNow operations for events, incidents, and CMDB
The tables below outline the required OAuth scopes to perform operations on key ServiceNow resources such as events, incidents, and CMDB. 1. CMDB (Standalone access) Resource Operations Required scope(s) CMDB Read, Create, Update, Delete cmdb.read, ...
Sample JSON table mapper file for ServiceDesk Plus Cloud CMDB integration
The JSON file maps ServiceDesk Plus Cloud's tables and fields with Site24x7's CI fields. Here’s a sample JSON mapper for integrating Site24x7 with ServiceDesk Plus Cloud: { "site24x7Mapper": [ { "Monitor_type": "SERVER", "Monitor_sub_type": "LINUX", ...
Sample JSON table mapper file for ServiceNow CMDB integration
The JSON file maps ServiceNow's table and fields with Site24x7's CI fields. Here’s a sample JSON mapper for integrating Site24x7 with ServiceNow: { "site24x7Mapper": [ { "Monitor_type": "SERVER", "Monitor_sub_type": "LINUX", "ci_type_name": ...
How to map the severity of alerts from Site24x7 in Moogsoft ?
By default, these are the corresponding s everities in Moogsoft for alerts raised from Site24x7. Site24x7 Alert Status Corresponding Moogsoft Severity Up Clear Down Major Trouble Major Critical Critical If you wish to change the mapping, you can ...
Microsoft Teams Connector support in Site24x7
Support for Microsoft Teams Connectors in Site24x7 has been completely deprecated, as Microsoft Teams ended its support for Connectors as on January 31, 2025. Customers using Connectors integration will no longer receive alerts in Microsoft Teams. To ...
Issue with Microsoft Teams integration - Unable to locate Site24x7 connector in Microsoft Teams account
Managing apps in the Microsoft Teams admin center View the status of the Site24x7 app in Manage apps to determine whether it is allowed or disabled across your org. You can also configure app experience for specific users in your organization. In ...
What are Incident Parameters and Custom Parameters?
Incident and Custom parameters get passed along with the body of the URL during an HTTP request invocation. Incident Parameters Incident Parameters are predefined system parameters passed in the invoked URL's body. In the HTTP response, the Incident ...
User privilege necessary for integrating Site24x7 with HipChat/Zapier/Slack/PagerDuty/Microsoft Teams
There are various roles and privileges associated to your Site24x7 account. However, in order to integrate Site24x7 with your HipChat/Zapier/Slack/PagerDuty/Microsoft Teams accounts, it is necessary to have the admin/super admin privileges in your ...
User privilege necessary for integrating Site24x7 with ServiceDesk Plus (SDP) On-Demand
There are various roles and privileges associated to your Site24x7 account. However, in order to integrate Site24x7 with your ManageEngine ServiceDesk Plus On-Demand account, it is imperative to have the admin/super admin privileges in your Site24x7 ...
Request creation modes for Site24x7 ServiceDesk Plus On-Demand Integration
There are two modes of request for triggering Site24x7 alerts via SDP On-Demand: Automatic Manual In the automatic request mode of request creation, which is the default selection, changes in the down/trouble status for all the Site24x7 monitors ...
When do we have descriptions added to tickets created in the SDP On-Demand portal?
A down/trouble scenario will be opened as a ticket in ServiceDesk Plus (SDP) On-Demand portal on integration. Once the monitor reverts back to the Up status, the ticket will have the downtime details added as a description and will be closed ...
Notification parameters shown in Slack/HipChat/PagerDuty/Microsoft Teams messages
Site24x7 when integrated with Slack channel/HipChat room/PagerDuty/Microsoft Teams will update users on Trouble, Down, and Up scenarios. Given below are the notification parameters in brief. For UP scenarios, Monitor Display Name (Display Name) URL ...
Enable desktop or mobile push notifications for HipChat messaging
Please follow the steps below to enable desktop or mobile push notifications for HipChat messaging: In the HipChat app, navigate to the Menu button on the top right corner of the page and select Room Notifications Go to Default Settings Select ...
Enable desktop or mobile push notifications for Slack messaging
Learn how to enable desktop or mobile push notifications for Slack messaging. Read Slack help documentation. Learn how to set up Slack integration with Site24x7
Supported Site24x7 triggers and actions in Zapier
With Zapier, you can generate the following Site24x7 triggers and actions: Supported Triggers: New Contact - Triggers when a new contact is added in Site24x7 New Monitor - Triggers when a new monitor is added in Site24x7 New Alert - Triggers when a ...
User privilege necessary for integrating Site24x7 with ManageEngine AlarmsOne
There are various roles and privileges associated to your Site24x7 account. However, in order to integrate Site24x7 with your ManageEngine AlarmsOne account, it is imperative to have the super admin role in your Site24x7 account. Refer here to read ...
Integrating Site24x7 with third-party apps
You can integrate the following applications with Site24x7: Zoho Analytics helps to obtain a bird's-eye view of your organization's performance across departments by amalgamating data from varied sources. By integrating Site24x7 with Zoho Analytics, ...
PagerDuty service key
PagerDuty lets you create actionable incidents inside a unified dashboard for all the alerts that are triggered in Site24x7. You need a PagerDuty service key to successfully integrate Site24x7 with PagerDuty. At present, only one service key can be ...
Is there an option to bulk add server monitors to PagerDuty group?
No, at present the user does not have the option to choose PagerDuty under the Bulk Action section. Instead, the user has to configure PagerDuty for alerts on each individual monitor manually.