Sample JSON table mapper file for ServiceDesk Plus Cloud CMDB integration

The JSON file maps ServiceDesk Plus Cloud's tables and fields with Site24x7's CI fields.

Here’s a sample JSON mapper for integrating Site24x7 with ServiceDesk Plus Cloud:

{
    "site24x7Mapper": [
        {
            "Monitor_type": "SERVER",
            "Monitor_sub_type": "LINUX",
            "ci_type_name": "ci_linux",
            "fields": [
                {
                    "s247_column_name": "HOSTNAME",
                    "ci_field_name": "txt_hostname",
                    "type": "string",
                    "max_size": 100
                },
                {
                    "s247_column_name": "CPUCORES",
                    "ci_field_name": "txt_cpucores"
                },
                {
                    "s247_column_name": "FQDN",
                    "ci_field_name": "txt_fqdn"
                },
                {
                    "s247_column_name": "DOMAIN_NAME",
                    "ci_field_name": "txt_domain_name"
                },
                {
                    "s247_column_name": "TOTALRAM",
                    "ci_field_name": "txt_ram"
                },
                {
                    "s247_column_name": "BIOS_VENDOR",
                    "ci_field_name": "txt_bios_vendor"
                },
                {
                    "s247_column_name": "SERIAL_NO",
                    "ci_field_name": "txt_serial_number"
                }
            ]
        },
        {
            "Monitor_type": "SERVER",
            "Monitor_sub_type": "WINDOWS",
            "ci_type_name": "ci_windows",
            "fields": [
                {
                    "s247_column_name": "HOSTNAME",
                    "ci_field_name": "txt_hostname",
                    "type": "string",
                    "max_size": 100
                },
                {
                    "s247_column_name": "CPUCORES",
                    "ci_field_name": "txt_cpucores"
                },
                {
                    "s247_column_name": "FQDN",
                    "ci_field_name": "txt_fqdn"
                },
                {
                    "s247_column_name": "DOMAIN_NAME",
                    "ci_field_name": "txt_domain_name"
                },
                {
                    "s247_column_name": "NAME",
                    "ci_field_name": "txt_display_name"
                },
                {
                    "s247_column_name": "IPADDRESS",
                    "ci_field_name": "txt_ip_address"
                },
                {
                    "s247_column_name": "MANUFACTURER",
                    "ci_field_name": "txt_manufacturer"
                },
                {
                    "s247_column_name": "MODEL",
                    "ci_field_name": "txt_model"
                }
            ]
        }
    ]
}

Explanation

The following are the mandatory JSON fields:

Key	Value
site24x7Mapper
`Monitor_type` Mandatory	Specify your Site24x7 monitor type, e.g., `SERVER`.
`Monitor_sub_type`	Specify the sub-type for your Site24x7 monitors. For server monitors, the sub-types can include `Linux, Windows`, etc. For network monitors, the sub-types can include `switch, router, firewall`, etc.
`ci_type_name` Mandatory	Provide the ServiceDesk Plus Cloud CI type's API name to which data will be pushed.
`s247_column_name` Mandatory	Provide the Site24x7 inventory or configuration field key.
`ci_field_name` Mandatory	Provide the ServiceDesk Plus Cloud CI type's field key to which Site24x7 data has to be mapped. e.g., Configuring it with the ip_address field (`txt_ipaddress`) will push the IP address field value to it.
`type` Optional	Provide the data type of the configured field in ServiceDesk Plus Cloud, e.g., `string`.
`max_size` Optional	Provide the maximum size of the configured field in ServiceDesk Plus Cloud, e.g., `100`.

The below fields are mandatory for the JSON mapper:

site24x7Mapper, Monitor_type, ci_type_name, fields, s247_column_name, ci_field_name

Related Articles
Site24x7 to ServiceNow CMDB integration: CI mapping reference
Site24x7 provides integration with ServiceNow, allowing seamless population of Configuration Items (CIs) in your ServiceNow CMDB based on your monitored resources in Site24x7. This article provides a reference for the field mappings used during the ...
How can I choose resources in a monitor group for third-party integration
By associating the monitor group with a tag, you can select the resources in a monitor group for third-party integration. Read how to add a tag to a monitor group. Once you have added a tag to the group, choose the tag to integrate the resources ...
How to integrate Site24x7 with an LLM
You can integrate LLMs with Site24x7 monitors to derive an overall summary of your monitors. The Zia Bot can answer all your queries regarding the monitors to which you have access and answer basic questions about all monitors. The Zia Bot uses the ...
Preventing duplicate ticket creation in custom ticketing integrations via webhooks
Issue Alerts sent from Site24x7 to a webhook fail with a 400 error and are marked as duplicate events by the third-party system. Common cause This issue is likely caused by a possible misconfiguration in the Update URL and Close URL settings of the ...
APM Insight integration for Next.js in Kubernetes
To integrate the Site24x7 APM Insight Next.js agent into your Kubernetes application using initContainers with the prebuilt agent image, follow the steps below: Prerequisites A Next.js application container image The Site24x7 APM Insight license key ...

Sample format of the JSON mapper used in ServiceDesk Plus Cloud.

Sample JSON table mapper file for ServiceDesk Plus Cloud CMDB integration

Explanation

Related Articles

Site24x7 to ServiceNow CMDB integration: CI mapping reference

How can I choose resources in a monitor group for third-party integration

How to integrate Site24x7 with an LLM

Preventing duplicate ticket creation in custom ticketing integrations via webhooks

APM Insight integration for Next.js in Kubernetes