Site24x7 to ServiceDesk Plus CMDB Integration: CI Mapping Reference

Site24x7 to ServiceDesk Plus CMDB integration: CI mapping reference

Site24x7 integrates with ManageEngine ServiceDesk Plus Cloud CMDB, enabling you to automatically synchronize your monitored resources as configuration items (CIs) in ServiceDesk Plus Cloud.

This article provides a reference for the field mappings used during CMDB synchronization. The mappings are defined using a JSON Mapper file, allowing you to customize how Site24x7 monitor attributes are mapped to CI fields in ServiceDesk Plus Cloud.

Before uploading the JSON Mapper, ensure that:
  1. The required CI types are available in ServiceDesk Plus Cloud.
  2. The destination fields referenced in the JSON Mapper exist in the corresponding CI types.
  3. The field names in the JSON Mapper exactly match the ServiceDesk Plus Cloud field names.
  4. The JSON Mapper file is valid and free of syntax errors.

Mapping sheet overview

This mapping sheet contains the following columns:

Column
Description
Monitor Type
The Site24x7 monitor type (e.g., Network Device, Server, Website, VMware, AWS EC2, Database, Kubernetes).
CI Type
The corresponding CI type in ServiceDesk Plus Cloud.
Site24x7 Field
The attribute name sent by Site24x7 during CMDB synchronization.
ServiceDesk Plus Cloud Field
The destination CI field in ServiceDesk Plus Cloud where the value is stored.

How the mapping works

During each CMDB synchronization:
  1. Site24x7 retrieves monitor metadata and configuration details from the various discovery engines used in Site24x7 for monitoring.
  2. The uploaded JSON Mapper determines how Site24x7 monitor attributes are mapped to CI fields in ServiceDesk Plus Cloud.
  3. Site24x7 synchronizes the mapped data with the corresponding CI in ServiceDesk Plus Cloud every 10 minutes.
  4. Site24x7 also synchronizes supported CI relationships, including Layer 2 topology and service dependencies.