Site24x7 to ServiceDesk Plus CMDB integration: CI mapping reference
Site24x7 integrates with
ManageEngine ServiceDesk Plus Cloud CMDB, enabling you to automatically synchronize your monitored resources as configuration items (CIs) in ServiceDesk Plus Cloud.
This article provides a reference for the field mappings used during CMDB synchronization. The mappings are defined using a JSON Mapper file, allowing you to customize how Site24x7 monitor attributes are mapped to CI fields in ServiceDesk Plus Cloud.
Before uploading the JSON Mapper, ensure that:
- The required CI types are available in ServiceDesk Plus Cloud.
- The destination fields referenced in the JSON Mapper exist in the corresponding CI types.
- The field names in the JSON Mapper exactly match the ServiceDesk Plus Cloud field names.
- The JSON Mapper file is valid and free of syntax errors.
Mapping sheet overview
Column | Description |
Monitor Type | The Site24x7 monitor type (e.g., Network Device, Server, Website, VMware, AWS EC2, Database, Kubernetes). |
CI Type | The corresponding CI type in ServiceDesk Plus Cloud. |
Site24x7 Field | The attribute name sent by Site24x7 during CMDB synchronization. |
ServiceDesk Plus Cloud Field | The destination CI field in ServiceDesk Plus Cloud where the value is stored. |
How the mapping works
During each CMDB synchronization:
- Site24x7 retrieves monitor metadata and configuration details from the various discovery engines used in Site24x7 for monitoring.
- The uploaded JSON Mapper determines how Site24x7 monitor attributes are mapped to CI fields in ServiceDesk Plus Cloud.
- Site24x7 synchronizes the mapped data with the corresponding CI in ServiceDesk Plus Cloud every 10 minutes.
- Site24x7 also synchronizes supported CI relationships, including Layer 2 topology and service dependencies.
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