Request creation modes for Site24x7 ServiceDesk Plus On-Demand Integration

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• User privilege necessary for integrating Site24x7 with ServiceDesk Plus (SDP) On-Demand

  There are various roles and privileges associated to your Site24x7 account. However, in order to integrate Site24x7 with your ManageEngine ServiceDesk Plus On-Demand account, it is imperative to have the admin/super admin privileges in your Site24x7 ...

• Understanding automatic integration of Site24x7 APM and server monitors

  Server and APM instance integration happens automatically in the Site24x7 console. Once integrated, the performance metrics of the integrated servers are displayed in the Server Metrics tab on the APM details page. During APM instance monitor ...

• When do we have descriptions added to tickets created in the SDP On-Demand portal?

  A down/trouble scenario will be opened as a ticket in ServiceDesk Plus (SDP) On-Demand portal on integration. Once the monitor reverts back to the Up status, the ticket will have the downtime details added as a description and will be closed ...

• How can I choose resources in a monitor group for third-party integration

  By associating the monitor group with a tag, you can select the resources in a monitor group for third-party integration. Read how to add a tag to a monitor group.    Once you have added a tag to the group, choose the tag to integrate the resources ...

• Integrating Site24x7 with third-party apps

  You can integrate the following applications with Site24x7: Zoho Analytics helps to obtain a bird's-eye view of your organization's performance across departments by amalgamating data from varied sources.  By integrating Site24x7 with Zoho Analytics, ...