Contact deletion
Trouble logging into Site24x7 in your Chrome browser's incognito mode.
To successfully enable login to Site24x7 in an incognito mode of chrome browser, update the below settings in your chrome browser: If your browser is set to allow third-party cookies only from visited sites: First visit https://accounts.zoho.com/ and ...
Is there a restriction on the number of API calls allowed per day?
We do have a restriction on the number of API calls allowed per day. You can make 200 API calls/day for every basic and advanced monitor; 40 API calls/day for every network interface in your license. This is exclusive of the API calls made from the ...
Can I manage two different services with a single primary contact
A single contact or mail ID cannot be the primary contact for two organizations. A mail ID is unique to every new organization. For instance, a user manages two different organizations A and B, and uses Site24x7 for its monitoring purpose. In this ...
Required cookie setting for accessing Site24x7 in Google Chrome
In cases where the user comes across the error message, "Please reload the page and try again" while logging into Site24x7, they are advised to check the cookie setting of the browser (Google Chrome). The user will have to allow cookies from ...
Delete an organization permanently from Zoho accounts
Site24x7 is a service by Zoho. Site24x7 uses Zoho Account's single sign-on for secure login. To delete an organization account permanently, users will have to access their respective Zoho accounts. Once the account is deleted, you will not be able to ...
Remove a user from the Site24x7 account
When a Site24x7 account is created, a user gets two accounts: one is the organizational account and the other being the Site24x7 account. Thus, deleting a user will also involve two steps: Removing a user at the organizational level Removing a user ...
Add a sub-user
For adding a sub-user, please follow the steps given: Login to Site24x7 Navigate to Admin > Users > Click on the (+) icon Fill in basic details including Name, mobile number, email address, and IM account Specify User Role and associated User Group ...
Adding sub-users to your Site24x7 account
As the Super Admin/Admin of your Site24x7 account, you will be able to invite and add a user to be part of your Site24x7 account. When the primary Site24x7 account holder adds a sub-user, a Site24x7 account will be automatically created for that ...
Is it necessary to have a separate Site24x7 account before I add my colleagues as sub-users
The sub-users to be added need not create a new Site24x7 account. When the primary account holder adds a sub-user, an email will be sent to the sub-user. So, when the sub-user accepts the invitation, a Site24x7 account will be automatically created ...
Is there a restriction on the number of sub-users that can be added under a primary account
There is no restriction on the number of sub-users that one can add under a primary account. Know how to add a sub-user. To know how to define a role for a user, refer here.
Restrict sub user access to certain functions inside my Site24x7 account
You can give role-based access to your sub-users. The roles and permissions can be defined at the stage of adding a sub-user. Navigate to Admin > User Management > Users > Add User and specify access to different functions based on their role. The ...
Review or edit the permissions of my sub-users
A user can edit or change their sub-user access by following the below steps: Log in and navigate to Admin > User Management > Edit User > User Role > Select a New Role Click Save
Can a Site24x7 sub-user generate an API key?
No, a sub-user won't be able to generate API key. API key is unique to an account and primarily used to pull data from the Site24x7 account. Hence, API key generation is restricted to the Organization Super Admin of that particular Site24x7 account.