Adding sub-users to your Site24x7 account
As the Super Admin/Admin of your Site24x7 account, you will be able to invite and add a user to be part of your Site24x7 account. When the primary Site24x7 account holder adds a sub-user, a Site24x7 account will be automatically created for that email address. The newly created sub-user account will receive two emails from Site24x7 immediately after the account creation.
- Email containing temporary password - Sub-user can login and change the password under Admin > My Account > Change Password
- Account confirmation email - Sub-user should verify the newly created sub-user account by clicking the verification link sent via email. No alerts or configuration emails will be sent to the sub-user, until the email address is verified.
Note: Communications from Site24x7 will come from no-reply@site24x7.com and support@site24x7.com . You may want to white-list the above email addresses to receive uninterrupted communication from Site24x7.
Once the initial set up is done, the sub-user can log in and carry out the tasks that are permitted by the administrator of the account.
Frequently Asked Questions:
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Add a sub-user
For adding a sub-user, please follow the steps given: Login to Site24x7 Navigate to Admin > Users > Click on the (+) icon Fill in basic details including Name, mobile number, email address, and IM account Specify User Role and associated User Group ...
Restrict sub user access to certain functions inside my Site24x7 account
You can give role-based access to your sub-users. The roles and permissions can be defined at the stage of adding a sub-user. Navigate to Admin > User Management > Users > Add User and specify access to different functions based on their role. The ...
Is it necessary to have a separate Site24x7 account before I add my colleagues as sub-users
The sub-users to be added need not create a new Site24x7 account. When the primary account holder adds a sub-user, an email will be sent to the sub-user. So, when the sub-user accepts the invitation, a Site24x7 account will be automatically created ...
Is there a restriction on the number of sub-users that can be added under a primary account
There is no restriction on the number of sub-users that one can add under a primary account. Know how to add a sub-user. To know how to define a role for a user, refer here.
Can my existing sub-users access their account after migration
Yes, they can. However, your sub-users will also receive an email with relevant account credentials, using which they can login. If any of your sub-users already have a personal account with Zoho, a new login will not be created and they will be able ...