Is it necessary to have a separate Site24x7 account before I add my colleagues as sub-users
The sub-users to be added need not create a new Site24x7 account.
When the primary account
holder adds a sub-user, an email will be sent to the sub-user. So, when the sub-user accepts the invitation, a Site24x7 account will be automatically created
for that email address. The sub-user can login using that email
Adding sub-users to your Site24x7 account
As the Super Admin/Admin of your Site24x7 account, you will be able to invite and add a user to be part of your Site24x7 account. When the primary Site24x7 account holder adds a sub-user, a Site24x7 account will be automatically created for that ...
Can my existing sub-users access their account after migration
Yes, they can. However, your sub-users will also receive an email with relevant account credentials, using which they can login. If any of your sub-users already have a personal account with Zoho, a new login will not be created and they will be able ...
Is there a restriction on the number of sub-users that can be added under a primary account
There is no restriction on the number of sub-users that one can add under a primary account. Know how to add a sub-user. To know how to define a role for a user, refer here.
Add a sub-user
For adding a sub-user, please follow the steps given: Login to Site24x7 Navigate to Admin > Users > Click on the (+) icon Fill in basic details including Name, mobile number, email address, and IM account Specify User Role and associated User Group ...
What to do if I create a new Site24x7 account by mistake even though my organization has an existing account?
When your organization already holds an existing account in Site24x7 and you create a new one by mistake, you can follow these steps: Terminate your Site24x7 account. Terminate your newly created organization. Request your admin to add you as a user ...