Managing two different services with a single primary contact

Can I manage two different services with a single primary contact

A single contact or mail ID cannot be the primary contact for two organizations. A mail ID is unique to every new organization.

For instance, a user manages two different organizations A and B, and uses Site24x7 for its monitoring purpose. In this case, a single email address cannot serve as the primary contact for both A and B. Two different email addresses need to be set up separately as the primary contacts for A and B respectively.

    • Related Articles

    • Bundled .NET and .NET Core agents in a single MSI

      In APM Insight .NET agent version 6.8.0, the .NET and .NET Core agents have been bundled into a single MSI, enabling unified monitoring of both application types. Upgrade requirements for .NET Core agent 6.7 and below If you're using .NET Core agent ...

    • Advantages of moving to Single Sign On

      Single Sign On is an enhancement to the way authentication works in Site24x7. Below are some of the advantages that, as an end user of Site24x7, you will experience. Two- factor authentication (TFA) and stronger password enforcement policies for ...

    • How do I monitor a single sign-on application using a Web Transaction (Browser) Monitor?

      Site24x7 provides the option to enable/disable parallel polling to initiate/suppress data collection from all the configured monitoring locations simultaneously during hourly polls. Polling will be handled asynchronously by default. For a ...

    • Bundled .NET and .NET Core agents in a single MSI

      In APM Insight .NET agent version 6.8.0, the .NET and .NET Core agents have been bundled into a single MSI, enabling unified monitoring of both application types. Upgrade requirements for .NET Core agent 6.7 and below If you're using .NET Core agent ...

    • Setup contact to receive emails or voice calls only during an Escalation

      To setup contact for receiving mails or voice calls only if there is an escalation, you will have to create two different user groups.  For example, lets say Group 1 has contact A and their number and other details are configured. He will be the ...