Adding a sub-user

Add a sub-user

For adding a sub-user, please follow the steps given:
  1. Login to Site24x7
  2. Navigate to Admin > Users > Click on the (+) icon
  3. Fill in basic details including Name, mobile number, email address, and IM account
  4. Specify User Role and associated User Group
  5. Select a prefered notification medium to receive alerts
  6. Set alerting period and individual alert setting for trouble, down and up status under Alert Settings
  7. Click Save
  8. Once you update the settings, the user will receive an invitation to join the organization. You can view the assigned role on the dashboard only after the user accepts the invitation.
Note: However, there may be certain conflicts if the user already has a business account in Zoho, in which case, you need to remove the existing organization set up under the user, to make him a part of Site24x7 Organization. In no case, a single user account can be a part of multiple Organizations. Learn more