For adding a sub-user, please follow the steps given:
Login to Site24x7
Navigate to Admin > Users > Click on the (+) icon
Fill in basic details including Name, mobile number, email address, and IM account
Specify User Role and associated User Group
Select a prefered notification medium to receive alerts
Set alerting period and individual alert setting for trouble, down and up status under Alert Settings
Click Save
Once you update the settings, the user will receive an invitation to join the organization. You can view the assigned role on the dashboard only after the user accepts the invitation.
Note: However, there may be certain conflicts if the user already has a business account in Zoho, in which case, you need to remove the existing organization set up under the user, to make him a part of Site24x7 Organization. In no case, a single user account can be a part of multiple Organizations. Learn more
As the Super Admin/Admin of your Site24x7 account, you will be able to invite and add a user to be part of your Site24x7 account. When the primary Site24x7 account holder adds a sub-user, a Site24x7 account will be automatically created for that ...
You can give role-based access to your sub-users. The roles and permissions can be defined at the stage of adding a sub-user. Navigate to Admin > User Management > Users > Add User and specify access to different functions based on their role. The ...
The sub-users to be added need not create a new Site24x7 account. When the primary account holder adds a sub-user, an email will be sent to the sub-user. So, when the sub-user accepts the invitation, a Site24x7 account will be automatically created ...
No, a sub-user won't be able to generate API key. API key is unique to an account and primarily used to pull data from the Site24x7 account. Hence, API key generation is restricted to the Organization Super Admin of that particular Site24x7 account.
There is no restriction on the number of sub-users that one can add under a primary account. Know how to add a sub-user. To know how to define a role for a user, refer here.