No data for Windows monitor

Troubleshooting steps if no data is seen/available for a Windows server monitor

As we use WMI queries to fetch data for a Windows server monitor, please check if the related counters are working properly. Please follow the steps below:
  1. Open the server machine in which the issue is occurring.
  2. Check if the WMI repository is corrupted.
    1. Open Run and type wbemtest
    2. Click Connect. In the Namespace, type "root\cimv2" and click Connect
    3. Select the Query button.
    4. Enter the query and click Apply.
      Eg: Select Name,PercentProcessorTime from Win32_PerfFormattedData_PerfOS_Processor
    5. In the Query Result window, if it throws an error, follow step 3.
  3. Execute the following commands in cmd:
    • winmgmt /verifyrepository - to verify if the repository is corrupted. If the result is inconsistent, execute the next command
    • winmgmt /salvagerepository - to fix the issue
    • winmgmt /verifyrepository - to check if the issue has been fixed
  4. Restart the agent.
Check out the other possible reasons, if the server monitor still doesn't show up in the Site24x7 web client.

If the issue persists, contact support@site24x7.com


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