No data for Windows monitor

Troubleshooting steps if no data is seen/available for a Windows server monitor

As we use WMI queries to fetch data for a Windows server monitor, please check if the related counters are working properly. Please follow the steps below:
  1. Open the server machine in which the issue is occurring.
  2. Check if the WMI repository is corrupted.
    1. Open Run and type wbemtest
    2. Click Connect. In the Namespace, type "root\cimv2" and click Connect
    3. Select the Query button.
    4. Enter the query and click Apply.
      Eg: Select Name,PercentProcessorTime from Win32_PerfFormattedData_PerfOS_Processor
    5. In the Query Result window, if it throws an error, follow step 3.
  3. Execute the following commands in cmd:
    • winmgmt /verifyrepository - to verify if the repository is corrupted. If the result is inconsistent, execute the next command
    • winmgmt /salvagerepository - to fix the issue
    • winmgmt /verifyrepository - to check if the issue has been fixed
  4. Restart the agent.
Check out the other possible reasons, if the server monitor still doesn't show up in the Site24x7 web client.

If the issue persists, contact support@site24x7.com


    • Related Articles

    • No data for service and process in Windows server monitor

      If you see "No Data" for process and service metrics (such as CPU or memory usage of monitored services) in the Site24x7 Windows server monitor user interface, follow the troubleshooting steps below. Run PowerShell Commands Open PowerShell as ...
    • Troubleshooting steps when no data is received from the SQL server

      As we use "Perfmon" to fetch data for Microsoft SQL monitoring, please check if the counters related to SQL are present in the user's perfmon. Please follow the steps below: Open the server machine in which the issue is occurring. Start -> Run and ...
    • Site24x7 Real User Monitoring (RUM) - Data Collection

      When you include Site24x7 RUM beacon script in your web pages, the following data is collected. All data that's being collected is in accordance with GDPR compliance. Performance details of web page load time - Metrics like response time of web page ...
    • Where are Site24x7's physical data storage regions located?

      Site24x7's integrated data centers are located in the US, European Union, India, China, Australia, and Japan. All Site24x7 customer-related data are stored in these physical storage regions. Data Center Primary Data Center Disaster Recovery Data ...
    • Troubleshooting false positive alerts in monitoring

      Problem False positive alerts are being generated. Possible cause The monitoring system is down in some locations. The Website monitor might be configured for one location, such as Seattle, but may appear down when accessed from another location, ...