Troubleshooting "No Data for Process and Services" in Windows server monitor

No data for service and process in Windows server monitor

If you see "No Data" for process and service metrics (such as CPU or memory usage of monitored services) in the Site24x7 Windows server monitor user interface, follow the troubleshooting steps below.  

Run PowerShell Commands  

Open PowerShell as administrator and execute each command one by one: 
  1. Get-WmiObject -Query "select PercentProcessorTime,Timestamp_Sys100NS,Name,IDProcess from Win32_PerfRawData_PerfProc_Process"
  1. Get-WmiObject -Query "select IDProcess,Name,WorkingSetPrivate,VirtualBytes,ThreadCount,ElapsedTime,HandleCount from Win32_PerfFormattedData_PerfProc_Process"

If you face errors, reload WMI Counters

  1. Open Command Prompt as Administrator 
  2. Run the following commands one by one:  
  1. cd c:\windows\sysWOW64
  2. lodctr /e:PerfProc
  3. lodctr /q:PerfProc
  4. lodctr /R
  5. WINMGMT.EXE /RESYNCPERF

Restart the Windows Agent  

After completing the above steps:  
  1. Restart the Site24x7 Windows Agent.
    1. Open the system tray and right-click Site24x7 from the tray icon. Click Restart Agent.
  2. Wait 5–10 minutes.
  3. Check if the data is now being populated in the dashboard.
If the issue persists, contact Site24x7 Support for further assistance.  

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