Troubleshooting no data or missing monitor for .NET applications in Site24x7

Troubleshooting no data or missing monitor for .NET applications

When using APM Insight to monitor .NET applications, it's crucial to ensure the application is both actively running and correctly configured for monitoring. Here's how you can verify that using Site24x7 and Windows tools:

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For IIS applications

  1. Go to the APM Insight .NET Agent Configuration tool.
  2. Under the Applications tab, ensure your site or application is selected for monitoring.
  3. If it is not selected, select it and click Save.



  4. Now, open IIS Manager.
  5. Select Worker Processes under your server node.



  6. You’ll see a list of active processes and the associated application pools.



  7. If your application's Application Pool is not listed, the application might not be actively serving requests.
  8. Resolve:
    1. Now, try accessing your application in a browser to trigger some transactions.
    2. Once the application starts serving requests, it should appear under Worker Processes, the APM Insight agent should begin capturing data, and the monitor should appear in the Site24x7 portal.
  9. Verify:
    1. Go to the Site24x7 web client.
    2. Navigate to APM > APM Insight > Applications.
    3. Check whether your application appears in the list.



For Windows Services

  1. Go to the APM Insight .NET Agent Configuration tool.
  2. Under the Windows Services tab, ensure your service is selected for monitoring.
  3. If it is not selected, select it and click Save.



  4. Now, open Services (services.msc in the Command Prompt).
  5. Search for the Windows service related to your application, right-click it, and select Restart or Start.



  6. Once the service is running and starts processing, the APM Insight agent should begin capturing data, and the monitor should appear in the Site24x7 portal.
  7. Verify:
    1. Go to the Site24x7 web client.
    2. Navigate to APM > APM Insight > Applications.
    3. Check whether your application appears in the list.


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