Troubleshooting tips for log collection errors

The following is a list of possible log collection errors and the solutions to fix them:

Error message	Reason	Solution
Upload Limit Reached	You might have reached the maximum upload limit configured for this log type in the current billing cycle.	Increase the upload limit for this log type. To do this, navigate to Site24x7, then go to Admin > AppLogs > Log Type, and select the desired log type. From there, you can adjust the Maximum Upload Limit (in GB) on the Edit Log Type page.
Files Not Found	Your log files don't match those in the directory provided in the log profile.	Provide a valid file path.
Recent Files Not Found	Our agent is only able to collect logs from the files that were modified within the last 24 hours.	This informational message indicates that we have collected the latest logs and no additional logs are available for collection.
Empty File	You might have configured an empty log file.	Provide a valid file.
Log Pattern Mismatch	The configured log pattern might not match the file content.	If the log lines are correct, reconfigure your pattern. If the configured log pattern is correct but the log files are wrong, then configure a proper log file for the log profile(s).  If you need assistance in log pattern configuration, reach out to support@site24x7.com.
Permission Denied	The agent doesn't have read permission for the configured log files.	Provide read permission to the configured log files.
Monitor is down	If the "Monitor is down," there will be no communication with the agent, and no logs will be collected.	If the monitor experiences temporary downtime, logs will be collected again once the monitor is up.  If the monitor is down permanently,  users can remove the monitor from the log profile.To do this, navigate to Site24x7, then go to Admin > AppLogs > Log Profile, and select the desired log profile. In the Edit Log Profile page,  deselect the monitor from the "Associate this log profile with these servers" drop-down.
No status		If you are encountering errors without a specified reason, send the agent logs of the server to support@site24x7.com for further analysis. For Windows, you can find the agent logs in the following folder path: C:\Program Files (x86)\Site24x7\WinAgent\monitoring\logs  For Linux, the logs can be found in /opt/site24x7/monagent/logs

If you encounter a log collection error with Windows Event Logs, refer to this document for troubleshooting steps.

You can set up notifications to alert you if log collection stops for any of the configured log types on your account servers. Refer to this document for more information.

If you need further assistance in solving log collection errors, please reach out to support@site24x7.com.

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