No data after installing PHP agent

Troubleshooting steps if you don't see any data after installing the PHP agent

Problem statement:

The APM Insight PHP agent has been installed, but no data is displayed in the Site24x7 web client.

Troubleshooting steps:

  1. Ensure that you have installed both the PHP agent and the S247DataExporter.
  2. Check that you have restarted the web server and PHP-FPM (if applicable) after installation.
  3. Verify that the license key you provided is correct for the corresponding Site24x7 account.
  4. Check whether the S247DataExporter is running.
    Linux | Windows
  5. Check to see if you made any transactions in your web application.

    • Related Articles

    • Automatically restart APM Insight PHP agent during system reboots

      To automatically restart APM Insight PHP agent during system reboots, use the below given steps: For systemd servers:  From APM Insight PHP agent version 2.8, agent will automatically start during server reboots for systemd supported Linux flavors.  ...

    • Unable to see application after adding APM Insight .NET agent and getting "Failed to Load Profiler" error

      The following are few reasons that might pose an interference with the APM Insight .NET agent profiling: 1. User Permission settings 2. Competing profilers/monitoring services If the installation is not done with administrative privileges, the ...

    • Ignore transactions from monitoring

      To ignore or drop transactions from monitoring by the APM Insight PHP agent, follow the below-given steps. Install APM Insight PHP agent in your application and add a configuration file /opt/zpa/conf/transaction_drop_patterns.conf Add transaction ...

    • Troubleshooting steps for On-Premise Poller

      Prerequisites and basic details: Prerequisites for installing On-Premise Poller Necessary ports to allow access to the installed On-Premise Poller How secure is On-Premise Poller Amount of bandwidth consumed by the On-Premise Poller software Adding ...

    • Reconfigure APM Insight PHP agent during PHP version upgrade

      If you have upgraded your PHP version and face problems in monitoring after the upgrade, here's how you can resolve it.  In general, APM Insight PHP agent registers with the PHP version present in the server at the time of installation.  So when you ...