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            Troubleshooting steps if the server monitor fails to show up on the Site24x7 web client even after successful installation of the agent

            In cases where the server monitor does not show up even after proper installation of the agent, check if:
                         For Windows:
            1. Open regedit.exe 
            2. Go to HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\ManageEngine\Site24x7WindowsAgent
            3. Check the value for CustomerId. This should match the device key (Log in to Site24x7 and go to Server > Server Monitor > Servers (+)  > Windows) of the account.

                         For Linux:
            1. Open file -> /opt/site24x7/monagent/conf/monagent.cfg
            2. Check the value of customer_id. This should match the device key of the account.
            If the issue still persists, please contact support@site24x7.com

            Updated: 28 May 2019 08:15 PM
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