- Open regedit.exe
- Go to HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\ManageEngine\Site24x7WindowsAgent
- Check the value for CustomerId. This should match the device key (Log in to Site24x7 and go to Server > Server Monitor > Servers (+) > Windows) of the account.
- Open file -> /opt/site24x7/monagent/conf/monagent.cfg
- Check the value of customer_id. This should match the device key of the account.