Troubleshooting steps if the server monitor fails to show up on the Site24x7 web client even after successful installation of the agent

In cases where the server monitor does not show up even after proper installation of the agent, check if:

The device key given is correct.
The plus.site24x7.com domain is blocked in the agent machine's firewall. Know the necessary ports to allow access to the server monitoring agent in your firewall.
There are sufficient account credits in your account. If not, purchase add-ons or upgrade to a higher pack.
The customer ID entered matches the device key. Depending on the OS, follow the steps below to perform this check:

For Windows:

Open regedit.exe
Go to HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\ManageEngine\Site24x7WindowsAgent
Check the value for CustomerId. This should match the device key (Log in to Site24x7 and go to Server > Server Monitor > Servers (+) > Windows) of the account.

For Linux:

Open file -> /opt/site24x7/monagent/conf/monagent.cfg
Check the value of customer_id. This should match the device key of the account.

If the issue still persists, please contact support@site24x7.com

Updated: 31 Jan 2019 03:25 AM

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